This is the first hotel we stayed at on our PR/St John vacation. We learned a valuable lesson - always ask if all charges are covered in the price quoted. AAA quoted a charge of $145 per night. The actual charge was $190.65. In addition to service fee/tariff - $15.95, room tax - $15.95, service fee tax - $1.75, we... more

Nothing available in San Juan after coming back from our cruise. This hotel is fine, but WAY out. $56.00 cab ride from the cruise pier, which means we didn't opt to go into San Juan again. Hertz rental cars onsite...no cars available for 2 days. One restaurant on site, one spot for breakfast, a wine and sushi bar open in... more

I stayed at this hotel Wednesday and Thursday nights, June 13 & 14, 2007. I was there on business. The room was comfortable, clean, and quiet (even though the hotel is right by a freeway). My only real complaint was about the breakfast. My rate included a free continental breakfast, for which I received vouchers when I checked in. They... more

Most of what I have to say has been said by others, so I'll keep it short. Positive: The hotel is clean and modern - I'll give it that. Negatives: 1. Construction noise!! I had men hammering directly under my window starting at, I kid you not, 6:30 AM. I asked to move to a quieter room and was told... more

We stayed at the Sheraton Four Points in Caguas between December 25 and December 30, 2006. The hotel was a mixed bag. If you’re looking for the typical Puerto Rican big hotel near the beach, look elsewhere. This hotel is nowhere near the beach, but if this is not a problem, it is a nice hotel. We were visiting family... more

My wife and I stayed at the hotel from AUGUST 5 to 10. I booked this hotel with travelocity. Its only one Problem you have to prepare 10 dolars for everiday if you stay there for the parking nobody told me that... so i had to paid 50$ more only for the park!! more

My wife and I stayed at the hotel July 2006. I booked this hotel with travelocity. The staff was great. The room was fantastic. This was a great experience. Very close to the highway, easy access, 15 minutes from San Juan. We chose this hotel because I knew that , this type of hotel in The center of San Juan,... more

I could embellish the unpleasantness and the misfortune having booked this hotel on-line, but one left turn into the parking lot will confirm your worst fears...the hotel is nowhere near completion...the jackhammers start promptly at 6:30 AM. We were allowed into the parking lot, though not out...you must pay "up front" $10 per night for the duration of your stay,.... more

We just came back from PR in late December and I cannot express enough how much dissapointment this hotel has brought us. As native to the area, we expected a friendly service and good authentic Puerto Rican food in that dirty El Paseo restuarant (the only one within 10 minutes from the hotel, not counting McDonalds). I just don't understand... more