We stayed at El Convento from 12/27/2008-1/2/2009. Not only is the hotel well run by Efrain Rosa, General Manager, but the entire staff from houskeeping to restaurant personnel, to bellmen, to utility personnel, and last but not least, the front office office staff. Special mention is reserved for Guest Services Supervisor, Judith Gantenbein. We travel quite a bit, and we... more

My family and I were guests at El Convento for five nights. Our party consisted of my husband, myself, and my twelve year old son. The Room: We stayed in a Queen Deluxe room (room 321). It was a really nice size, and offered a lot of room to spread out. Next to our room was a ramp, and it... more

Lovely little luxury hotel - such a romantic place. Everything was just perfect. Highly recommend. more

Overall a very good place to stay in old san juan. This is a very unique part of the city and this hotel is unlike any other I have ever been to. Very cool property with a large courtyard, multiple bars and restaurants, rooftop veranda with a small pool and hot tub. Service was three stars for four star prices,... more

A mix between 4-star and local, your room is one of 50+ in an extraordinary, converted convent. The care taken to maintain its beauty and charm is second to none (I saw them varnishing the banisters and polishing the stunning antique furniture). Hospitable, unpretentious, generous, El Convento deserves a "Best Of" nod amongst leading American hotels to which we've grown... more

This hotel is truly a piece of magificient history - the staff were wonderful, excellent service, the place was very clean, the wine and cheese tea each afternoon a wonderful treat - you can sit on the terrace on watch bats fly about early evening while a piano or band plays in the courtyard. I did find it very expensive... more

We had two rooms before our cruise on the Serenade of the Seas after Thanksgiving, the view was beautiful of Old San Juan and the ocean. The rooms are small, but very comfortable and we felt we were staying in a beautiful museum. Our room had an inside glass door to keep out sounds from the hallway, since there is... more

Spent 3 nights at El Convento. Great location, our room was very nice, and service was excellent. Everyone was helpful with booking tour, restaurant recommendations and reservations, etc. We spent a day at the beach at their affiliated hotel La Concha, which was excellent. We would recommend highly. more

It is a lovely hotel. The staff is quite knowledgeable, especially the managers. The other staff (the woman who checked us in, the bell boy) were clearly not as well trained as the manager - the were overly solicitous. A weird thing: The bell boy didn't set up the luggage rack for us. Instead, he pushed the TV to the... more