After reading a few reviews I felt confident but a little worried about the hotel. Then we arrived!!! The Bel Air Collection is located at the south end of the Hotel Zone. It was an absolutely wonderful experience. It's incredibly clean, minimal, and smart decor was pleasing. Belboys wisk you in to an open air/roof courtyard where you check in.... more

This hotel is very boring, there is nothing to do. If you just wanna relax, I guess its okay. But there are no water sports, volleyball net, soccer, nothing. And at night I hope you entertain yourself because there is nothing going on. No shows, no entertainment whatsoever. And this hotel is like 5 miles from anything. This really stunk... more

It was clean and food was very good. But don't expect any service. The bar was just about nonexistent and when we could get a drink, just had to take what we got. Never was what we ordered. Just didn't feel welcomed. more

Our vacation consisted of a 4 day/3 night stay at the Bel-Air Collection hotel. I want to say this room was beautiful. We had Ocean View which was very serene. Our room was clean and fresh new towels everyday. This time year it is low season so not many swimmers in the beach which could be a plus but it... more

My husband and I stayed at the Bel Air from August 19th thru August 22nd. It was perfect! It was thru Mexico Paradise Getaways and had to go thru a Time Share Presentation with Luxury Resorts but still had a great time at the hotel! Food was terrific! All Inclusive means all meals and fabulous pina coladas and margaritas all... more

we spent a week in bel air. the restaurant, room service, cleaning, minibar, views, pool, beach...everything was just perfect! more

We stayed at Hotel Bel Air for our honeymoon in Cancun, MX and it couldn't have more perfect. The room was beautiful, the food was great, the ambiance was very calm and relaxing, the beach was spotless and never crowded and the pool bar was out of this world. We spent six days in heaven with the nicest people ever... more

This is the question we kept asking throughout our entire trip! It took at least three days to get replacements and in the mean time my boyfriend and I had to borrow the towels rolled up by the pool. If you are looking for the typical all-inclusive deal with multiple restaurants to choose from then this place is NOT for... more

Terrible service! Housekeeping would remove towels and not replace them for 2 days. Constantly disturbed in my room by housekeeping (at 730am), mini-bar replacements, servicemen. No peace in my room with constant interruptions. To order room service - i had to go downstairs to the restaurant to order as they had no menus in the rooms - defeats the purpose... more