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The Grand Mayan Riviera Maya

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 220 reviews
220 Reviews
5.0 of 5 stars
88
4.0 of 5 stars
78
3.0 of 5 stars
24
2.0 of 5 stars
21
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#43 of 158 hotels in Playa del Carmen
  • Address
    Km 48 Carretera Federal Cancun
    Playa del Carmen 77710
    Mexico
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 219 traveler reviews
  • What to Expect:
    • 4.5 based on 201 reviews Rooms
    • 4.5 based on 201 reviews Service
    • 4 based on 197 reviews Value
    • 4.5 based on 201 reviews Cleanliness
    • 4 based on 22 reviews Pool
  • Recommended For:
    • 70% based on 215 reviews Families with young children
    • 60% based on 215 reviews An amazing honeymoon
    • 60% based on 215 reviews Families with teenagers
    • 40% based on 215 reviews Older travelers
    • 20% based on 215 reviews Young singles

Reviews of The Grand Mayan Riviera Maya

( 1-10 of 220 )
4 of 5 stars
upstate NY
Aug 25, 2008
2/2 found this review helpful

Was able to book the Grand Mayan through RCI as a trade. We were three women and we had a great time. The Cancun airport is completely renovated since last year and it was very easy to navigate. The hotel picked us up no charge, as prearranged. They don't have all inclusive here as in most time shares, but since... more

Aug 18, 2008
1/2 found this review helpful

We just got back from the Grand Mayan last night and had a good time. The resort is HUGE as many have said. If your looking for a hotel where you are able to take an elevator down to the lobby and walk out to the pool, this is not the place. The rooms are about 15 minutes away. Literally.... more

2 of 5 stars
sammie33
Aug 18, 2008
0/1 found this review helpful

Hear all kinds of great things about this resort and Traded our FIESTA AMERICANA points for a 2 bed room, but 2 main things are VERY disturbing: 1). the units are nice but they are in buildings that are a 20 minute walk to the beach; views are of the vegitation, jungle and are pretty much a disapointment. I really... more

4 of 5 stars
New Jersey
Aug 15, 2008
1/2 found this review helpful

Without a doubt, Grand Mayan is one of the nicest resort we ever stayed in during our travel. The rooms are spacious and the service was excellent. We even like the food. However, we make the mistake of going to time share presentation on the first day, and we really regret it. When they found out we were not willing... more

4 of 5 stars
Southern Illinois
Aug 14, 2008
2/3 found this review helpful

you must know some things before you book here. I, along with my mother, my sister-in-law, my two daughters (17 & 18) and their friend, recently returned from a stay at The Grand Mayan 8/3 - 8/10. The weather was perfect....no rain and just a bit on the warm side. We rented a two-bedroom suite from an owner through EBay.... more

Aug 14, 2008
2/2 found this review helpful

My husband and I and our family consisting of teenage to young adults absolutely loved the Grand Mayan..The check-in procedure was a little annoying but that was partly our fault. They offered to take our luggage while we waited for our suite to be ready but we held onto several pieces and then had to carry them around. So definitely... more

Aug 3, 2008
4/4 found this review helpful

Just got back from an awesome week at the Grand Mayan Riviera Maya. We were 4 adults in a one bedroom deluxe and had such a great time. It doesnt matter if you stay in a building with a higher number, as the shuttles run very frequently. Trip Advisor reviews were so very helpful to us. Definitely frequent the Havana... more

5 of 5 stars
Salem, NH
Aug 3, 2008
4/4 found this review helpful

My wife had never been to Mexico (Cancun, etc) so we decided to go this year. We used a RCI exchange and found availability for a studio at The Grand Mayan, Apr. 19-26, 2008. I had never been to the Riviera Maya and wanted my wife's first visit to Mexico NOT be Cancun :) Using the fantastic Rivier Maya forum... more

5 of 5 stars
Milwaukee
Jul 27, 2008
4/4 found this review helpful

My family and I enjoyed every day on this lovely resort. I have heard some bad reviews, but we enjoyed this place. The momentwe stepped onto the resort, we were swamped with Exceptional service and positive attitudes. They asked us if we woould like to sit through a time share review; we said no thanks and that was the end... more

4 of 5 stars
greenville, south carolina
Jul 21, 2008
9/9 found this review helpful

Arrival at airport: Go through airport & buy your alcohol before you pass through Mexico's 3 second custom check. Walk up, no x-rays, questions or funny looks. Push a button & you're in. *Have your transportation pre-arranged before your trip and don't stop for the gauntlet of tourist trap cabby's and hagglers just inside the exit doors! It's crazy!!! The... more

Reviews of The Grand Mayan Riviera Maya

( 1-10 of 220 )
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The Grand Mayan Riviera Maya Address

Km 48 Carretera Federal Cancun, Playa del Carmen 77710, Mexico