I am usually disappointed when I book a hotel, somehow it is not all marshmallowy beds, lovely plush towels, lovely toiletries, great leisure club, fab breakfasts - but this one is all of those. I was a bit concerned that previous visitors did not necessarily agree but I was really delighted. Travelled with my son and husband, in a family... more

We booked the Crowne Plaza because of its' location near the new Liverpool Arena where we saw Queen & Paul Rodgers. The location is right at Pier Head adjacent to the iconic Liver Building. It has its' own car park and a space is guaranteed if you are staying there. Cost is £7.50 a night. Checking in was poor. We... more

I stayed at the Crowne Plaza in Liverpool this month and I have to say I was most disappointed with the overall service that I received from reception staff. I have often stayed in Crown Plazas whilst I have been away on business and this particular hotel did not live up to its current standards. The room that I was... more

Have stayed at this hotel before. Arrived at 3pm ordered a sandwich and Chunky chips. They arrived after 25 mins (it was not busy) They had forgotten the Chips. They arrived 5 mins later Burnt and Hard inside. Waitress said she couldn't do anything about it. Room was grubby and sheet had dried blood stains. Receptionist stated it would be... more

Having been treated to a lovely weekend ( Queen Concert at the Echo Arena on 18/10/08) by my sister and her husband as a special birthday gift. I, along with my wife, sister and her husband, arrived at the Crowne Plaza, Pier Head in convoy from Yorkshire and Wales. Early observations of the hotel were positive until we encounted the... more

I have stayed in Liverpool before at the Marriot and Holiday Inn both of which are very good however the Crowne Plaza is a cut above them! Situated on Albet Dock next to the Liver building the location is excellent for access to the newly refurbished areas of Liverpool. The entrance all to the hotel is a wide open space... more

I am a Intercontinential Hotel Platinum member. This is achieved based on the number of nights stay in their chain of hotels throught a year. I am a business traveller. I have stayed at the CP Liverpool many, many times. If you are a traveller like me and normally stay in the CP somewhere, do not expect to be upgraded... more

This fairly new Hotel is well situated for the Waterside area of the Mersey, being about 2 mins walk to the River, 10 mins walk to the main shopping areas of the City and right next door from the renowned Liver Building. We had booked an exec. room with Executive lounge access, therefore our checking in lasted no time at... more

just had to visit liverpool again and had only one hotel in mind the crowne plaza in liverpool I think is quite unique when it comes to its location, it has the liver buildings directly next door, for me the team engagement and customer focus is superb, too many to mention. the club rooms are fab with access to a... more