We stayed at the Park Lane Sheraton for our wedding Anniversary. The grandeur of the hotel was impressive and its location was superb. Green Park Tube station is a just along from the hotel, but we found walking to the shops of Regent Street and Oxford Street was so simple. The staff were great and the room we were allocated... more

Used 12000 Starwood Preferred Points for a one night stay at the Sheraton Park Lane and was not worth 100 points. Room was located on the first floor and was a disaster. As soon as the elevator doors open on the first floor, there is a terrible odor. As far as the room went, carpet was not clean, sheets were... more

The Hotel is very well situated but it is badly in need of a face lift, the whole of the first floor smelled so bad, the room was a little shabby, the bathroom looked like something out of the 1930's, for the price it was very disapointing, more

Booked through last minute for £129 a night room only. Hotel well located close to Green Park tube station. Grand old hotel that continues to present a grand public face in the communal areas. Room (242) however was tired and in need of modernisation. Good points - clean, large & comfy bed, modern TV. Bad points - bathroom not modernised... more

It was one of the most disappointing stays we have ever had. The hotel is advertised as a five star but without their main lounge/restaurant it rates as a two star. We are very seasoned world wide travellers and we have had good luck with Sheratons until this trip. The manager and staff were soooo rude and the rooms are... more

My wife and I booked this hotel using star points. As we are gold members the girl at check in would not upgrade us. She said we were getting an executive king. The room was dark and had a musty smell and the window faced a building about 10 feet accross. Even the toilet seat was inferior. It was wood... more

I've stayed twice at this centrally located grand old hotel and I am the top tier of frequent stay guest with Starwood who manage this property. On both occasions I have been upgraded to junior suites. I can only imagine then what a regular room looks like because this Hotel is simply not up to the standard of a quality... more

What a disappointment! We booked the hotel because the location was perfect, but we got a nasty shock when we arrived at our room. It was dark, drab and dreary. There were not even any tea & coffee making facilities, which are usually provided everywhere - even at the most humble B&Bs! The bathroom was long and thin and very... more

I was in town on business for just one night and didn't arrive to the hotel until after midnight after my work event. I was promptly checked in and immediately ordered room service when I got to my room as i'd missed dinner. I'm always surprised how long it takes, even when you order at a time when the kitchen... more