My boyfriend and I stayed at the Best Western Phoenix hotel when we were in London for New Years Eve 2007 and were really pleased with our stay. I go to London quite often so I have stayed in several hotels over the years, but for it's pricerange this is the best. The staff were extremely helpful and serviceminded, the... more

I really only planned to sleep there and nothing else, but even that didn't work. I slept in a single bed room and it was loud outside. Closed window didn't help. The person in the room next to me showered at 2 am and you could hear everything. The state of the bedroom was disgusting. Bed sheets stank. Bathroom was... more

Its clean, small, cheapish, good breakfast, quiet street, old and creaky, has internet PC at small charge, short stays on budget only. Night shift staff a little grumpy but who wouldnt be at night. Can really complain too much so gave it above average for the price. more

Just got back from a 6 day, 5 night stay at the Phoenix. In a word, the hotel and the rooms (we stayed in a room for 3 that included a queen bed and a single on the other side of the room) are basic. The rooms are relatively small and the hotel amenities are few. However, the rates are... more

I stayed there 2 nights in september in a single room, as I wanted to visit London : perfect location, you have shops and restaurants just around the corner, and the tube is only 200 m away. As I will have to get used to, rooms in London are just as small as a closet, but the bathroom is clean... more

I booked this hotel mainly for the location. It appeared to be very convenient to tube stations, shops etc., and I was not disappointed. The tubes were close enough even for a "non-walker" like me. The choice of restaurants and pubs was extensive. Now to the hotel itself: the best word is "basic". The single room I had was tiny... more

As many others have described, the hotel is very close to 2 tube stations. Bayswater stop is closest which gives you access to the Circle and District lines. Queensway tube is a bit farther and that gets you access to the Central line. There are restaurants, pubs, and shopping right down the street from the hotel. Hyde Park and the... more

The Hotel is situated in Bayswater.5 min.walk is located underground station. The room was big enough, if you compare it with rooms from other hotels.The negative was that it was no fridge in the room.Very clean with good heating.The service of the personnel was very good and especially from the reception (A girl from Spain).Very close is Pharmacy, Restaurants and... more

This hotel represents exactly what the other reviewers say, which is an affordable, clean hotel in a perfect location. Pros: Location (3 minutes from Bayswater station, 5 minutes from Queensway station - walking). Restaurants are numerous - maybe 30-40 - between the Queensway station and the hotel. Internet computer in lobby (usually busy though). Internet cafe across the street at... more