Me and my friend booked this hotel for a spa break for our 40th birthdays. The K West website encourages their spa break, when we got there we were given the room key with no info on the spa facilities so we took our bags to the room and looked round ourselves. We were very disappointed there was no pool.... more

loved the bathrooms but the room i staty in was very small. Not too sure abouty the jacuzzi, I smelt of chlorine for 3 days after. To top it off, i than got stuck in the lift more

My daughter and I booked a room here (using my airmiles) because it was the closest they offered to the BBC TV Centre. We had tickets for Strictly Come Dancing. We flew to Heathrow, took the underground to Hammersmith and then walked from the tube station to the hotel. A fair distance, but we only had hand luggage. When we... more

Stayed here for a Saturday evening last weekend, was a little nervous at the reviews but have to say we had a fantastic time. The food was excellent, service excellent, room excellent, spa excellent (getting the picture!?) There was a 12.5% surcharge on food and drink but what no one has said is that it is discretionary so you DONT... more

I've previously written a review of this hotel on here a while ago, but I was back there last month and things still haven't got any better or improved in service. The rooms are okay, I've never experienced any problems with the staff being rude or bad customer service like some people on here have said. It's the unnecessary 12.5%... more

This is the worst hotel ever!! I could not wait to get access to a computer to write this review. I travel alot and have made it a hobby to stay in interesting hotels. This by far is the worst hotel I have stayed in since the Holiday Inn era. What makes it soooo bad is the staff. Not one... more

My friend and I stayed there for one night as a last minute change of plan - we were due to travel to Paris but couldn't because the Channel Tunnel fire. We decided to book a hotel with a spa in a good location of London, hoping that some luxury will compensate somewhat for disappointment. We booked a package which... more

What is all the fuss about ? This hotel has all the right words connected with it - boutique, niche, spa, West London...but this comfortable, clean and well equipped hotel just doesn't feel special. I booked on a whoppingly discounted corporate rate and stayed in a double deluxe room with a rack rate of £319 per night. The room was... more

I was deeply disappointed by the entire experience which we were really looking forward to, as part of our anniversary weekend The initial impression was not impressive, the front of the hotel was covered in scaffolding – refurbishment work that I feel I should have been warned about when I ran reception to confirm our room, or even when I... more