The Hotel is very well located near Bayswater tube station and restaurants, but at the same time in a quiet street. The location was perfect for us to visit our desired toursit destinations including Dianna's Palace that was just a five minute walk away. Our room was nice and cosy with our own bathroom and toilet that was clean. I'm... more

Myself and My collegue stayed in the hotel. It was full of bed bugs and worst bedsheets and bed rolls with rotten smell all over..Without knowing the quality we booked the hotel for long stay and hence we went to complain on this to the manager. They found the reason for bed bug may be we would have bought it... more

Stayed over the weekend. We had no hot water at all!!! The beds were absolutly uncomfortable and we had just 2 slices of bread for breakfast and some jam. The haidryer was not working as well. Had to go to another room (which was a departure and therefore still a mess). Asked for a refund but there was no way... more

These people don't know what they are doing... LIST OF PROBLEMS: PLACE: 1) Light bulbs were broken. 2) Lighting was pathetic (it looked as if you were in a stadium!) 3) Windows wouldn't shut 4) Pipes were extremely noisy. 5) The shower was useful for people under 1.60 meters... 6) The light interruptor consisted of a rope hunging from the... more

Where to begin? The drab red lettering on the frontal facade was our sure start for a "bad" weekend. On our booking we were told we could check in (pre arranged) at 10am, we travelled from 4 am bear in mind from Devon. Upon arrival we were duly told by the "to the point" receptionist that we couldnt check in... more

this hotel was a real disappointment, it was old and the bathroom taps were creacked and barely working. it was freezing in london and we were not given blankets just a quit cover and a sheet. there was no hot water and adter an eighteen flight trom Australian we were shocked. My husband caught the ful there as he was... more

This hotel used to be associated with a hotel chain. My sisters and I had booked a room for three. When we arrived early afternoon, the room was so bad my sister said "we are not staying in this room!" While I went to check out other possible rooms in the hotel, she had a mouse run out from under... more

We arrived at the hotel in the late afternoon, as soon as we entered in the hotel lobby, we noticed that it was smelling awfully. I asked to see the room and my son and my self ,could not believe what we saw. The broken wall lamps were hanging without any lampe shade, the blankets were full of bigs big... more

compared to continental european level, this hotel is far below standard but could fit the average category in overpriced London: tiny filthy rooms with old worn-out coil matresses (ideally for getting backpain over night) and old dirty carpets. It's never cold, because the rooms are overheated. For single rooms there is only one shower and one toilet for the entire... more