My husband and I spent 4 nights at the Grand Hyatt. Our room was spacious, comfortable and clean. Check in and Check out were both friendly and efficient. The concierge staff was also consistently friendly and helpful. We were within walkng distance to just about everything. When we were too tired to walk, it was no problem since there is... more

We went to this hotel for a family reunion. The lobby is spacious and nice. The hotel has several places to eat. Check-in was a little slow but there were major conferences checking out when we arrived. Everyone was helpful in answering questions and helping. Room-the room was nice. it was a little small for 4 people. I wish the... more

Grand Hyatt is nice, good location, large rooms, small bathrooms with no ventalation. Very nice beds, comfy. We got two rooms and the kids even enjoyed it although the pool closes way too early for the summer - 5;30 ON sunday? Staff is okay, some are very rude (security), very clean. Desk staff very helpful as is bell boys. linked... more

Upon walking into the hotel I was stuck with how beautiful the lobby was. Check-in was a breeze with the kiosk and it even allowed me to check in a 11:30am (supposed to be 3:00pm) for no charge. Upon arriving to my room I found that instead of one king that I had booked I was given two doubles. I... more

I had been to Washington several times, but this was my first time staying for the weekend to sightsee. I chose the Grand Hyatt based on its location, website, and price. The location is absolutely perfect if you're a tourist there to see the sights. Everything is a short distance away. Cabs are readily parked outside. The Metro is right... more

Excellent location, clean rooms, great customer service!! We booked a room for 4 adults, 2 double beds. When we arrived, we checked in via kiosk and went up to our room. The room had a single king-sized bed. We went downstairs and it was immediately straightened out, no hassle AND with a smile! Valet parking (a PLUS!) Metro access (SUPER!)... more

This is one of those hotels that "looks" great. It is all an illusion. This hotel is deplorable. The rooms were small. The staff was unfriendly, except for the concierge desk. The restaurants were overpriced with poor service and low quality food. The bars were overpriced and pretentious. The bistro bar has no clue how to pour a Guinness. The... more

After reading the other reviews, I was a little nervous to stay at this hotel. I happen to be somewhat of a "hotel snob", if you will. However, despite staying at the Grand Hyatt during a super busy conference (all of the rooms in the hotel were sold out), I experienced nothing but excellent service. My check-in went very smoothly,... more

Stayed for 4 nights in an interior facing king. Upon arrival the doormen were totally overwhelmed and we had to drag our bags from the kerb to the front desk right ourselves right past the bell desk where again no one offered assistance. Long line to check so I did the kiosk check in which worked out OK. Then dragged... more