The hotel is a mixed bag of good points and many poor ones. I just returned from a convention at the hotel. The ballrooms and meeting rooms are lovely. The hotel services were very poor indeed, with very rude hotel workers who had little to no interest in doing anything outside of the minimum possible standards of service. This is... more

I stayed at the Chicago Hilton for a training in August 2008. I was not impressed with this Hilton at all and the staff acted as though all of their customers were a burden. My trip was not off to a great start when I called from the airport to let them know that I would need late check in... more

I stayed at the Hilton a few weeks ago, although judging by the decor it could have been 25 years ago. We had a suit with a tiny bathroom and small living area. The room felt dark and depressing. The breakfast was a buffet style and was okay. The hotel is quite big so if you are looking for somewhere... more

Very nice hotel...lovely entrance and reception...only slight drawback is the location....well down South Michigan ave from most points of interest for visitors to the city who chose to walk . There are some bars and restaurants in the nearby " loop " district but it is mostly commercial. Kitty O'Sheas bar / restaurant on site was good value serving a... more

Had confirmed reservations, 2 rooms 3 nights and 1 room 2 nights, all King standard rooms. Arrived Wed evening to find out we had no rooms and none were available. After 2 hours of patient waiting Mgmt found 1 double room which we took and cramed 5 people into with the assurance our rsvd rms would be available between 12-2... more

Great place, great room, great location. Even though there was a big meeting going on (Rainbow Girls in all their enormous gowns) the only consequence for us was slow elevators. Ballroom is amazing, shops on ground floor a nice throwback. Lake views from upper floors -- we were on 17 I think -- are worth it. Concierge advice about restaurants... more

We (my college-age daughter and I) just returned from a 4 night stay at the Hilton Chicago. We found the experience very satisfactory. We were given a corner room which was quite spacious and very quiet. The beds were comfortable although the pillows were rather soft for our taste. The hotel is very attractive and clean. It's an old building,... more

This hotel was somewhat difficult to rate. The rooms were elegant but the carpet and bedspreads seem a bit outdated. The room was clean. The matresses seemed a bit soft and worn. Pillows were very firm and felt new. Our room was rather dark - only two lights. Older TV. The bathrooms were attractive and well maintained. Check in was... more

I was impressed by the hotel. I think we were given an upgrade because we stayed on an executive floor (23). The room was extremely clean and had two bathrooms, which was convenient for getting ready. The triple-sheeted beds were very comfortable. The only bad thing is that the hotel is a little bit of a walk from the Magnificent... more