Stylish, top location, great staff, super rooms, wlan more

During a 3 night stay when the weather was exceptionally warm for autumn, the first two nights were without any AC, a common problem throughout the hotel. What made matters worse, the hotel management have been trained to lie and deceive their guests about their problems. When I asked why they gave me a problem room, they told me they... more

Good points - central Manhattan location. Seemed clean. Staff were friendly. Not good - dark gloomy rooms (I asked to be moved which to their credit they accomodated but it wasn't much better). Dark gloomy public areas of the hotel too Didn't eat there so can't comment on the adjacent restaurant - seemed to be busy though. Won't stay there... more

The air conditioning was broken and I stayed there in the middle of recent heat wave. I would expect free water or even offer to move to another hotel in NYC but they did not really bother. Plus the place is very very noisy! more

With very little natural light the rooms become very repressive and minimal extra lighting is making me feel quite miserable. This hotel would be OK for tourists who are out & about all day but for the business traveller I would swerve at all costs. Staff are good & location excellent. more

When we arrived, we were very pleased with the location of the hotel - just around the corner from Grand Central Station and within walking distance of loads of tourist attractions. We were told that we had an upgrade to kingsize - great we thought!! Our room was on the 8th floor. It was small, dark and smelt of smoke.... more

Great location. Friendly staff. Expensive restaurant. Rooms small and dark. Would not go back. Better hotels for same money. more

Dylan Hotel, located in midtown Manhattan in NYC, offered a great location for business, restaurants and sights to see. The staff was very attentive and helpful during my stay. To improve the customer's experience the Dylan should freshen up the decor and invest in better lighting. more

I was in NYC last week and stayed for three nights at the Dylan. I travel extensively on business and for pleasure and have stayed at many NYC hotels in the three and four star categories. So I know what to expect. I was concerned after reading some of the reviews on this site that my experience at the Dylan... more