A wonderful quiet hotel. If you're looking for plenty to do day and night, go elsewhere. If you want a hotel with helpful, friendly staff and the opportunity to meet people of all ages looking for a relaxing holiday then we really don't think you can do better than the Victoria.
All the staff are really great, but special mentions for Ezequiel behind the bar - always smiling, and Anna at the small pool. The animation team headed by Alex with Eddy, Winston and He Man are really entertaining and hard working - once you've seen their comedy show, Witney Houston's "I will always love you" will never be the same again. In the restaurant the head waiters Miguel, Gregorio and Martin will make sure you want for nothing. The rest of the staff are always smiling and always have the time to talk to the guests but these deserved that special mention. That is what makes this hotel so special and ensures that so many guests come back here, it's all down to the staff.
Something new for this year is that any Victoria guests can go down to the Gran Ventana for a drink, but only upgraded or return guests can eat there - I would recommend the small pool bar there with Jaquie.
We've been a few times and will be returning again - the staff always remember you and will make your holiday really special.
We Had our anniversary whilst we were there and my wife asked Ezequiel if they could do something for us. He asked the maid if she could decorate the room - a wonderful surprise for me when we came back from the pool.
There have been a lot of comments about the aircrew, and yes some of them can be a bit boisterous at times, but they were generally ok - even the obviously drunk ones weren't unpleasant whilst we were there. They tend to keep themselves to themselves in a big group, but sometimes you'll find one or two that are quite happy to sit and chat - those ones are just like any oher guest here. If they weren't there, some of the karaoke nights would just be the animation team singing. Generally it's the Dutch ones that are rude to the staff, but we didn't see this very often during our stay.
Everything else about the hotel has been said already.
The staff and this hotel gets five stars from us.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Beach / Sun