I stayed at the Bahia Principe recently with my partner. We were a little concerned prior to going here due to reading some negative reviews but decided that we should make our own minds up and put any bad reviews to the back of our minds.
Initially the resort appeared to be fabulous, the bar staff, animation team, and food were all excellent. The animation team work so hard to try to keep guests entertained and we couldnt fault the hotel at all at first.
Unfortunately during our second week, our room was entered with no visible sign of forced entry (therefore it appears to have been a member of staff) and our safe was entered despite us having the key on us at all times, and our money, bank card and some identification was taken. The hotel staff and our represnetative were completely rude when we explained what had happened and suggested we were lying.
Some reviews I have read have suggested tht from what they witnessed they thought security and management dealt with these situations well but I have to say that this is completely untrue and I feel that until you are in such a situation you cant truely understand how we were treated when reporting our complaints. 6 other rooms were broken into during our stay and all the staff treated us all appallingly, refusing to accept any responsibility or to call the police, security and management laughing during our complaints, speaking over us and stating that our situation wasnt possible. I know we are not the only guests to complain about the unprofessional and unhelpful way the staff dealt with us and I am very unhappy with the standard of service we received which is extremelly disappointing as up till this happened and ruined the final week of our holiday we had been having a great time.
If you are going here I do hope you have good time but do be very careful of leaving valuables in your room and your safe as nowhere seems to be safe and secure and you certainly won't get help if you do experience problems.












