We were a group of 6 that were all adults with 2 - 18 year old girls. Reading through earlier reviews, some scared us to death regarding getting sick. Others concerning opinions about the resort we decided to go with the majority and assume that it was overall good. Unfortunately one of the 18-year-old girls in our party broke her foot a few days before our trip. Our travel agent supposedly called ahead to request a wheel chair, rooms close to each others and close to the beach/pool. Our flight was delayed 4 hours so we actually didn't arrive until 9:30PM. Our assigned rooms were near the construction, furthest from everything. You cannot do anything over the phone at this resort, we had to walk back to the front desk and ask for a room that would suit our needs. That was not possible that night but they made it happen the next day by noon. Inconvenient, absolutely but like others said the resort will always try to accommodate your needs.
The rooms were nice, our new one was in a perfect location that allowed us to get to the dining, pool, and beach and lobby easily. 4-5 star rooms in the US, no, but again very clean, no smell in either of ours and the housekeeping staff did all they could with any request you had.
The food: we ate at buffets in the morning and for lunch. We made a reservation for dinner every night at one of the restaurants. The breakfast buffet had to have between 75-100 different items that included 16 hot dishes across 2 stations, 10 different fruits (the mangos were the best I ever had, must have ate 2 cases), cereals, yogurt, home made donuts and churros that were hot out of the oil, a bit greasy as expect but delicious, 10 different pastries and so on. Also include fresh juices daily.
Lunch was pretty much the same every day but they always had a special station daily. One day was lobster paella that is the best I ever had, another day, grilled veggies, etc.
Dinners were at the restaurants and our favorites were cajun, japan and gourmet. The lobster appetizer at gourmet was the best. One complaint about the reservations was that we always had to do 6:30 or 9:30 because everything else was booked by people who didn’t show up because there were many empty tables. We were lucky enough to have no real stomach issues until one person had some problems on the last day. I think it comes with the territory but take the precautions that others already wrote about.
The pool is nice, beach is just beyond words. If this doesn't make you happy, stay home because nothing will.
The staff is just unbelievable form the waiters, Jorge, to the entertainment team. These guys are everywhere all day and night and always with a smile. They have to be tired but they never show it. Always up beat and you can interact as much or as little as you want. They go out of their way to remember your name. I know this is all-inclusive and it says tips included but leave tips, as much as you can for good service. It is the right thing to do and it really is appreciated.
Overall, we had a blast. There were little things here and there that we could complain about but get over it and enjoy the people, the resort and your friends and family.













