I had a marvelous time....and I will go back in a heartbeat.

I was at this resort from 8/12-15 and had an excellent time. Met people from all over the world.

Check in- smooth... had the room ready...nice rooms, very clean.

Beach- gorgeous... love it.... nice waves.

Restaurants- Higuero and the brazilian restaurant...lots and lots of food, i don't have enough room to eat them all... The brazilian restaurant wonderful service and the best chef, thanks to Victorina, Scarlet , Santa and Francisco. Thanks to the best chef, Leandro and Pedro.

Service and staff... excellent... they treat you with a smile, always, not once did I see a staff frowning. The animation team excellent very friendly with an exception of two guys who thinks they are so hot but they are not.

If you need additional information, please email me.

2 adult couples traveled together looking for some fun and relaxation in the carribbean and boy did we find it here! We were a bit leary after reading some of the reviews here, especially in regards to the food. After experiencing it for ourselves we have to wonder just how picky those people must be. Even the most picky of our group, my brother, found wonderful and delicious things to eat for every single meal. We tried out all of the speciality resturaunts available to us and we enjoyed all very much, particularly the Brazillion resturaunt. The hotel itself was clean and neat and the grounds were very well maintained. The staff was attentive and quickly responded to requests or complaints to make your stay more enjoyable. We found that all one had to do was ask. Communication barriers can be a challenge here (my husband is fluent in Spanish which did help quite a bit) but they tried very hard and sign language/hand gestures went along way as long as you were polite and have some patience everyone could be accomodated. We have nothing bad to say about this place and would go again in a heart beat. Our only real difficulties came from the agency that our tour company, Book-it.com utilized for their transfer to and from the airport, Turinter. They were horrendous and we would probably not book thru them again. They never showed up for the orientation/tour booking appt they had made for us the day after our arrival. In fact, they probably would not have come at all had my husband not been able to speak to several people in spanish to make our problems known and who made personal phone calls for us thru their own contacts and cell phones to get someone to meet with us (they only reason we bothered was to get our return transfer back to the airport set and then they were almost 45 minutes late and we cut it close to getting our plane back to the states). Again this was the tour company, not the hotel itself-they were a tremendous help to us in getting what we needed!
The entertainment staff was phenomenal! Jose our pool bar waiter was a hoot and the animacion crew worked hard to engage the guests in the fun and actitivites. We learned great new dances and had a an absolute ball. I highly recommend this vacation for couple and families looking for fun and enjoyment. It was not a quiet place so if you are looking for that, this is not the place for you

First of all i would just like to say take the negative reviews with a pinch of salt, as before we came to the hotel we looked at the reviews and became quite concerned. however we needn't have been it was fantastic. Thats the only way to put it.

We went as a family 2 adults and 2 children, so we had two rooms. Both of these Room were incredibley clean and very well made up. The one room was on the second floor with a very nice pool/ocean view and the other on the 3rd floor with a garden view, this room had beautiful cathedrel ceilings. The aircon was amazing and a total life saver as we had over 40 derees every day. The mini bar was stocked with 2 diet cokes 2 cokes and 2 sprites, there was also plenty of bottled water. The beds were everso comfy the only thing was the pilows were lumpy (so take a travel pillow with you)

The Restaurents were fantatsic aswell, although we never actually went to an a la carte restaurent, some friends said it was phonominal, and that the italian is a must. We ate at the buffet every night and to be fair the food was superb, we just couldnt fault it. Always beautifully presented. The only thing is they are on a weekly schedual so you get the same food twice on a 2 week holiday.

The Bars, these were also very good after you had been to the same bar a few times they get to know what you want and have it done for you with out you asking. we used the la matica bar in the evenings as it was right on the beach by the main pool. The bar tenders were always polite and very chatty. The first couple of nughts we didnt know it was there so we went to the lobby bar which is also very nice but it is quite allong way from the rooms and the restaurents. There is another bar La Conah which is by the brazilain restaurent. we used this during the day. There are others in the resort but we didnt use them.

The pools. we used the one furthest away from the buffet and our rooms as it was the quietist. this pool was lovely and had plenty of sun loungers. Dispite a previous review this pool was spotless as were all three pools. The main pool was the one with the bar, this is also where the activities were held.

The beach, this was gorgous but this was overlooked as the loungers and huts were very tightly packed in. We was not expecting this at all as when we had previously been to punta cana the beach was perfect, and you were not packed like sardines. The sea was crystal clear and nice and warm. Beware there are 2 pelicans that live on the beach and they dont mind where they dive to get their fish. one landed about 4 inches from this lady.

The Grounds, honestly they were perfect green grass neatly cut, palm trees dotted everywhere and from the rooms to the lobby is a beautiful walk through a mangrove. The wildlife is spectacular also with wild tropical birds everywhere and the family of peacocks, ducks and chickens your never far away from an animal. on your way through the mangrove at night you will hear a sound like a really deep cows mooo. This is a bull frog although we never saw one you can always hear them on your walk. The walk from the lobby to the rooms will take you about 10 mins but there is a complementary bus which runs constantly which will take you from place to place. i recommend this as when you get there you are dripping as there is no breeze up the path. Also rather shocking with the amount of trees and animals there was not alot of mosquioes around. To be honest i think the family was bitten probably 10 times between us and this was by little ants.

For Your Information this hotel is not aimed at british nor americans so it is full of Germans, French and Italians. which was probably the only thing wrong as they were rude. also if you want a beach hut you will have to get up early and put your towels on them as these people take all the huts and dont even use them, they take more down to the water line which is very annoying. We went down one morning and put our towels down and some Italian Tried to tell us that this hut was his. You Really have to stand your ground with these people. Also take plenty of sunlotion as we ran out and had to buy some there. it came to 23 dollars a bottle.

overall this hotel if fantastic and we would definaltly go back. We loved every moment and never wanted to go home

(The only one good department,which is owned private,is the diving and water-sports base)

I had 14 days “Holidays” booked over BOOKIT in Caribe Club Princess, and I would like to place this complain about the Hotel, it’s simply awful...I am working since 11 years in tourism and in resorts, and I never saw a so bad serviced hotel...I works by myself as a Entertainment Manager in a lot of Resorts,4 Star, 5 Star, 5+ stars, but this Hotel deserves not any 4 Stars, even 2 stars have to be decided really carefully......!!!! A call to the reception for a Dr. for a friend of me was ending up in 40 min. calling numbers they gave without answers and a Dr. who showed up in 1hr 45min....!!!

1. The Room:
The Hotel Rooms (Room 1335) are divided by a wooden door to the neighbour room which has at the bottom 2-3 cm free place so You can even look into the neighbour room and You can hear the smallest noise which is made by neighbours, complaining 4 times over 2 sleepless nights to the reception couldn’t make the 4 young guys in my neighbour room quiet, 3rd day a personal visit to Guest Relation Services which is very arrogant, unfriendly and not ready and able to help, could say just that if I want I can change MY room, why should I live the discomfort of change all my stuff to another room when it’s not me who is disturbing anyone during all the night until the morning 06.00???In the 3rd night of my stay in morning 05.00 I called the reception and said to them if they are not able to get quiet 4 partying guys I’ll do it myself in any way!!!Than just they sent a security guy to make them quiet... And when it was raining 2 nights during my stay there it was raining into my room from the roof!!!

2. The Restaurant, Bars, Service:
The Main Restaurant is in questions of cleanness very bad and unhygienic, cooks preparing the food are wearing very dirty shirts and the quality of food is very bad, I spend simply 14 days by eating Pasta, Pizza and Omelette cause the food variety was very poor and every day the same food...The Bars are very very dirty and the service in restaurant and the Bars are very slow cause they haven’t enough personal to serve, a order made in the beginning of lunch or dinner arrived after lunch or dinner was finished already or simply never arrived...And the service personal is very unfriendly like Your not welcome...The Staff is not speaking English at all, just the reception, and some Animators, but the service staff speaks no one word English and simple orders like a bottle of water or a coke was trying to be explained few minutes or simply came wrong drinks...

3. Transfers was excellent, no problem with that...