Stayed at this hotel with some friends from Aug. 10 until Aug 18. My review is based upon 16 previous vacations to Punta Cana and comparisons to other hotels with similar TA rankings.
First, let me say that I can see why others have raved about this place. The concept is good with two large pools, a snack bar at the beach, a centrally located buffet, a restaurant row, and an active lobby bar with entertainment. It's the execution of the concept and lack of management presence, in my opinion, that is sorely lacking.
We all opted for Elite Club hoping for a higher standard of service. Don't waste your money.
The buildings and grounds are sterile and boring compared to other Punta Cana properties. This was, by far, the least attractive hotel that I have booked.
Check in was neither fast nor efficient even though we were the only two rooms checking in at the time. However, when we got our room cards, as if by magic, a young man appeared, to inform us that we had a 9:30AM appointment the following morning to confirm our transfers back to the airport. Obviously, it was a deceptive way to get you to go to a time share presentation. We politely declined, but he was very persistant. I know that everyone has a job to do, but couldn't the hotel give guests a moment to settle in before they start the high pressure sales pitch? Very annoying!
However, my attitude is to go with the flow, don't let the little things bother you, and enjoy a vacation in paradise. Right? ...If only.
It took an hour a half and several phone calls for our bags to arrive. I got a call a few minutes later informing me that there was a problem with our vouchers. I went back to reception only to be told that they were sorry, the vouchers were OK.
The second day the safe broke. A repairman came promptly and fixed it. The next day it broke again. After that, we didn't bother. The safe repairmen were very busy people. I saw them with their black briefcases everywhere and often. If only management could be as visable.
Our houskeepers were fantastic. They couln't do enough and had a wonderful spirit. We tipped them gladly and often. Thank goodness for houskeeping because.......
It was raining one night so we decided to order room service. When I completed the order, I asked for two beers. I was informed that the only way to get beer was to go to a bar and get it yourself. I explained that it was raining and I didn't feel like going to a bar. We were in villa 6, the farthest from any bar. I was told, "Sorry, that's hotel policy" Huh? I paid for elite club which includes 24 hour room service and I couldn't get a beer brought to my room. The maid was kind enough to give us a few extra beers.
My friend went to the beach for towels on Monday and was informed that there would be no towels until Tuesday. Not a big deal, but after a while the little things add up.
My friend's room was freezing. My room, in the same building was a sauna. After three days of trying to get it fixed, we were offered another room.
The buffet restaurant for us was a glorified cafeteria. The service was hit or miss. The food was mediocre at best, and I felt queasy for a few hours after every meal there.
We had one good meal and one bad one at the Italian restaurant and an average dinner at Route 66. The a la carte restaurants are small and usually crowded. It was the opinion of everyone in my party that this design is to encourage guests to eat at the buffet which is cheaper for the hotel. The special dinner, on the beach, which is a perk of the elite club, was forgettable. Fortunately, we had a car and were able to take meals outside of the property.
We wanted to play golf at White Sands, but one look at the golf course and it was obvious that it was not well maintained. We played a Cocotal instead.
There is no single thing that I can point to that made this hotel so bad, but rather an overwhelming amount of little things that can be easily managed. A note to management: The hospitality business doesn't run on automatic pilot. Get out from behind your desks and do a little supervising....especially in the restaurants.
I purposly waited a week to write this review to avoid shooting from the hip. Even after a week, my feeling is that I would not go back even if they paid me. However, one bad experience does not change my love for traveling to Punta Cana. I will be back in November....just not at Ocean Blah.









