June 6, 2008
Anaheim, California

We bought this trip through a charity event (Interval House) for 3 days, but booked for an extension of 3 more days and wish we extended more.
The resort is so beautiful, we bought the ocean view villa, but was upgraded to an ocean front villa. With perks like VIP greeting at the airport to take care of custom and immigration, we were whisked by without get into any lines, not even have to hold our own passports!!!! Then the same service was repeated when we departed. Love those special treatments!!! We also had our own villa's manager to take care of our requests.
The weather was so perfect, not too hot, the water was so clear, just perfect. There were rains at night, but the sun always came out in the morning, except for one day.
It was a slow season, we literally were there by ourself on the beautiful white sand beach, which were raked several times a day and even though there were only 4 of us (unless, if there was anyone else beside us, they must have stayed in their villa the whole time without even eating), but all of the 4 restaurants were always open with extremely cheerful and ready to please staffs and the foods were wonderful. We learned some Spanish words everyday given voluntary by the staffs at breakfast...
We had the golf cart to drive around between restaurants and the dive shop as well as bikes, it was fun. Did I mention they also have Six Senses Spa within the resort's ground?
All the staffs at the resort were so helpful and friendly.
The only thing that the resort needs to improve is their reservation desk. We almost weren't able to come, if I was not persistantly had the Interval House contacted them for my preferred dates as well as requested for extra 3 days and booked another villa for our friends. At least 2 weeks gone by without anyone contacted me back for their responses, then I had to call and faxed them my requests couple times myself. Just 2 days before my departure date, then they finally contacted me with the confirmation.
I don't know if they did not care for having guests or just a bad communitation skill???? You think with a beautiful place like that and not all the villas were booked, reservation desk should jump at any reservation opportunities and making sure all villas and or guests were taken care of. I think the management should re visit and retrain their reservation desk immediately.
Beside that, we just loved everything else at the resort.

Spectacluar views, very spacious suites, understated elegant furnishings by Oscar de la Renta, incredible staff, most relaxing environment directly on the Sea, delicious food at Bamboo, your own golf cart.

This oasis in Puntcana is a must for all that travel the globe seeking the ultimate resort experience.

We have traveled to more than 20 islands in the Carribean, starting with our first trip to Caneel Bay in the early 80's. We are always seeking the perfect place - Tortuga Bay fits the bill.
We were treated like VIPs from the moment our feet hit the tarmac. A lovely young woman from the hotel greeted us as we stepped off the plane and whisked us through customs. We were at the property -no joke- 15 minutes after landing. The accommodations were breathtaking, Suite 6121: an enormous living room, 2 bedrooms, 2 luxurious bathrooms, kitchenette and a huge veranda overlooking the ocean, which was just steps away. Beautifully decorated with every luxury one could imagine. Guests are given their own golf cart to navigate the huge property along with a cell phone where you can reach your concierge at the press of a button. Service everywhere was friendly and efficient. Sumptuous breakfasts are included in the room rate. The restaurant at Tortuga, Bamboo, is lovely but guests can also avail themselves of the other restaurants on the Punta Cana property. We liked La Yola at the Marina as well as La Cana at the Golf Clubhouse. It was fun to take the golf cart out and explore! The entire experience was wonderful. We cannot wait to return!

This was a perfect resort experience. We were met at the hotel, sped through immigration, customs, etc. and arrived at our room within 30 minutes of landing. The hotel is absolutely gorgeous and very private - it's like having your own Caribbean villa. Ignore the negative review entitled "PUNTA CANTA" - that review is of the larger resort next to the Tortuga Bay Hotel. For some reason it was posted on this page when it should not have been. The Tortuga Bay Hotel is amazing.