This hotel is the best in town. And the best deal is to be upgraded to the Executive Tower -- which gives you access to the lounge with (2) computers (free) to check email, continental breakfasts, afternoon snacks, cold drinks, tea/coffee, and at 5:30 pm small sandwiches and crudites, at 7:30 "desert" and liquers. In the evening, the "honor" bar is quite reasonable -- $5 for a glass of wine. You could make some of your meals here from the snacks and certainly save on expensive sodas, etc etc. Plus the concierge person manning the desk there can assist with tourist info, restaurants, etc. etc. The hotel isn't perfect -- it took 2 days to find out about the valet parking set up -- we were stopping at the desk each time to get our ticket stamped. Nothing was actually every explained to us about their faciities or various options. We had to explore and learn on our own.
And if you are with a family -- keep in mind that their double beds are barely larger than a single; okay for very small kids only.

That being said -- the main pool is the one for families and children. If you are an older (or romantic) couple and wish a bit less noise, you can take the shuttle (from the front of the hotel) to the country club and use their hot tub and pool. They will ask you to register at the hut where you get your towels (and you're given a wrist band to wear) but during the day the place is so much calmer. At either location there is a very small black sand beach...nothing to write home about ; it might entertain you for a very short walk to find some shells or old pieces of polished glass but not to sit on (although there are a few chairs at each). Keep in mind that it takes about 15 to 20 minutes for the shuttle to ever show up -- there's no set schedule.

We only ate a couple meals at the hotel -- one lunch at the pool bar -- decent. Had the chicken fingers which came with fries (only $12) from the appetizer list. Sodas were around $3 each. The other meal we had was at the Sushi restaurant (not open everyday) at the country club part. This was just okay. A bit disappointing with limited selections but good for a change from fried foods and mofongos..and yes, expensive for the portions served.

For kids -- there is the pool as mentioned, a playground area near the beach, and a small arcade area inside that was kept quite busy.
For adults -- there is entertainment advertised on the weekends. Wasn't there then so no idea whether this is worth it or not. The casino is small but decent. Had variety of slots/machines and games. Wasn't very crowded or busy when we were there.
The fitness room -- is decently equipped. Has the usual machines and is conveniently located near the main pool. You must be 18 to use machines.
They have a spa/sauna == saw their signs but never had a chance to investigate.

Did the two hour city tour (only one now available); you can drive up to see several other sites (may be next time) but didn't have the car at the time. Cab from downtown only cost $10 plus tip to Hilton.

People at hotel basically quite friendly and helpful. Material distributed not always up to date, however, so do call (or have them call for you).

Directions -- As in all of Puerto Rico, directions are horrible and not very accurate (even the Garmin GPS was off). You will be told go right and it's a left and vice versa. Allow yourself time to get anywhere you are going if this is the first time you're there. Many streets are not marked (signs are down or names change as you drive) plus there is a lot of construction on Rte 2 heading west towards Mayaguez (if going to Pitos restaurant -- recommended by the way)