This is our third and last time coming to the CPC. This resort has gone way downhill. The second day we were there, one of the employees at the kids club had stolen our 3 daughters bathing suits and assuring my husband the night before that the bathing s uits were safe in the kids club. I was not surprised at all when they were not there the next morning The womans name who works at the kids club is Diana. be wary of her, shes the thief who stole them . Then someone stole my sons flipflops at the main pool. We let that slide, WE complained to Elias the manager and he assured "within 48 hours we would get our bathing suits back" we waited 3 days then went back, of course he did not have them , but he said we could go to any of the 3 gift shops in the hotel and pick out any 3 bathings suits we wanted, I did so and the hotel paid for it.

As for the food, it was not like the last time we went, it really declined in quality, the specialty restaurants were sub-par. Waynes Boots was ok if you forget the fact that you are eating bull meat.The sushi place was good, buffet was so-so. The mexican restaurant was the best.We tipped the waiters and housekeeping as oftern as we could, they really deserved it.

Last but not least I saw giant cockroaches!! To me that means the hotel is filthy and OLD, If I ever go to Cancun again I will probably go to RIU Las Americas.

We are from the USA and just spent one week in Cancun at Crown Paradise Club. We upgraded to the club suite expecting to be pampered on our vacation. We had access to the "club tower" for breakfast and evening cocktails, computer access and our own Club Concierge. I was not impressed by anything at this resort.
It was the same 2 choices of hot breakfast for 7 days in the club tower - but the 2 mornings we ate it it wasn't even hot. We ended up at the buffet most mornings. The evening cocktails were fine.
When we checked in our concierge never told us about making dinner reservations BEFORE 4pm, therefore the first night we ate at the buffet. He never told us about alot of the activities, such as the adult pool with the swim up bar and no kids (found out about that 3 days into trip from another guest), the water slides or the fact that every 3rd day our room key wouldn't work (i assume that doesn't happen to everyone).
The a/c in our room was awful. It was always humid and muggy. Sleeping was hot. I asked 2 times to have it checked and someone did come promptly, but it never got cool. This was my first time in Cancun and I am not sure if it is normal because it is just hot there generally, but no matter where we were it was muggy. All the dining establishments were warm, the theatre was warm and the elevators definately did NOT have a/c, which made it a long ride to the eight floor.
The food wasn't great. My favorite food there were the burgers at the poolside bar. The steakhouse served an excellent filet and the mexican was good. The italian and seafood dinners were nothing special.
A few mornings I made coffee in our room and the coffee pot was still dirty after housekeeping was there. The bed was hard and springy - definately NOT a good bed. Would've expected maybe a pillow top or at least nice sheets - neither.
Our tv didn't work one day. It was fixed within the hour.
I was just not impressed at all. Paying more to have a little special treatment was a waste of money. I didn't find our club concierge going above and beyond at all. It was hot everywhere indoors. I have been to less expensive resorts and have had better treatment. I am picky, but mostly I expect to get what I paid for. We even had to carry our own 4 suitcases to the main lobby. I thought for sure our "club concierge" would have called for our bags to be brought down when we checked out - nope!!

Overall, for kids it seemed like a fun filled place. The activities at the pool were fun for all ages, kid to adult. For an adult vacation looking for pampering, even though they offer the "kid free" club tower, I don't recommend it. The kids and families were never an issue for us, we just wanted a little pampering that we paid for.

We just got back from our first Cancun trip! We stayed at the Crown Paradise in a family suite. We were there from 8/8 - 8/16. The hotel does need updating but we still had a great time. I think if you are going to have a negative attitude then you will not have fun!! It was VERY hot but who cares with the many pools and the beautiful blue ocean!!! We took our twin 11 year old daughters and they really enjoyed themselves with all the activities the hotel has to offer. The staff was very helpful. I was sick for one day and had to stay in the room, housekeeping made it a point to check in on me to make sure I had clean towels or if I needed something. We did participate in the time share orientation and bought!! After speaking to others owners, we are very happy to have made the purchase, especially with 3 girls. I really enjoyed the sushi for lunch, but the problem with that was that they only had one person making it and sushi is very popular with every culture, so the wait was long at times. I never encountered any rude staff but maybe because I treated them with respect because everyone one of them were very helpful and friendly. The Kids club could use some more help but my kids still had fun on the water slides and painting of the ceramics near the pool. My husband and I were able to enjoy ourselves at the adult pool and at the French restaurant. We were able to have time and enjoy without the kids. The main pool is really packed and there not enough lounge chairs but I guess you just have to get there early to reserve. It is very loud there but everyone is having fun. The bartenders were really nice at every bar as were the waiters at the restaurants. Make sure to make reservations at the restaurants the first day you get there but if you are early or late they will still accomodate you. You know my girls walked around freely and I felt very safe. The beach is beautiful but be careful of the water, it can be very rough. On Tues. and Thurs. they have a little market, where you can purchase jewelry, hats, clothes and other things. I just felt as though we never had to leave the resort. Also TAKE THE BUS EVERYWERE!! Taxis are very expensive. The local people are always willing to answer your questions and give you advise. We loved it and can't wait to got back!!

My family stayed at the CPC for 5 nights with 4 kids in a family suite. Our group had a total of four rooms (3 with family suites).

First off, I read all of the reviews on trip advisor before taking this trip, and felt like I knew what to expect before we left home. We chose CPC because it is a great place for children. I knew that it was in need of some renovations from reviews I had read, but this was my kid's vacation, so we wanted to go somewhere that was fun for them.

The good: My kids had so much fun playing mini golf, doing the waterslides, playing on the beach. The restaurants were pretty good... this is a 3 star place, so we didn't have high expectations. We especially enjoyed Wayne's Boots. The buffet got old, but it was ok. The service was very good. Most employees were very nice and helpful. We liked the room where the kids could watch a movie and we could sit in the lounge and see them. The one show we went to was very good, though the theatre was in very poor condition.

The bad: There are two towers in this hotel. My understanding is that tower 2 has been renovated. I knew this because of trip advisor. We requested a renovated room, but the family suites are all on the old side. I had read about the smells, the sewage, the a/c problems, but I am a half-full kind of person, so I thought it wouldn't be that bad.

Out of 4 rooms in our group, only one had cold a/c. The a/c system is very outdated and fills with moldy water which they have to come and dump often. It helps a little, but not a lot. The sewage smell in some of the rooms was vile. They came and did something to the pipes, but it didn't really help. When we returned home, everything we owned was damp and smelled horrible. The maintenance staff was great, they always came and attempted to fix the problems (we called them many times), but there is only so much they can do. The curtains and bed linens were torn and did not fit properly, We had many critters in our room, ants, cockroaches, etc...I could go on.

We had an infant with us and had to spend a lot of time in the room for naps, so this is why the room was a big deal for me. One other note, the family suite is a great set up for older kids, but do not bring toddlers to this room. The stairs are steep and tiled and very slippery and dangerous. Also, the slats on the stairs are wide enough for a child to fall through.

Overall, we had a good vacation, but this is because we chose to focus on the good things and have a good time with the kids. However, if you have not booked this hotel yet, my recomendation would be to keep looking. This will be a good property if they fix all of the things, but I don't know if they have any plans to do that. We got a good deal on our trip, but I think I will spend a little more next time! I hope this helps!