I was a little nervous after reading all the negative reviews. We were there 8/13/80 - 8/20/08. I traveled with my husband, my four children 9,9,9,8, my parents and my mother-in-law. I requested rooms together and they were very close on the same floor. We were in rooms 1634,1633,1629. The view was unbelievable. The rooms were clean and the maid service was just fine. The air conditioners worked just fine. We never saw any bugs at all in the rooms.

We arrived at 12:00 the rooms were not ready until 3pm, but that was fine, we had expected that so the kids were in there suits and went right to the big slide area. I made dinner reservations right away. So we ate in all the restaurants except the French one. Wayne's Boots was out favorite. We tipped at every meal we had. Not alot about $5.00 - $10.00. The workers were very appreciative.

There was food and drinks all day long. The burgers were fantastic. The Japanese food was a nice treat.

The beach was a little rough, but it was beautiful. Manny on beach that sells siver is very nice to deal with. He will get you anything you want and he is easy to work a good price with.

My kids had a great time! They were sorry to leave. This is definitely a family place. I would not go for a romantic getaway or honeymoon.

The entertainment staff tries very hard to make you laugh. They work very hard on the shows at night.

I feel like we got exactly what we paid for.

Literally just got home yesterdat afternoon.
This is an okay hotel with in my opinion a 3* rating. (uk)
for ease i would comment in notation form.
1, check in fine.

2,room damp air conditioning very noisy although very effective,
bed okay, pillows poor. space wise the room was as you would expect. Maid service was fine.

3,Food..i have coeliac condition and i managed okay..day to day restraunts are as you would expect okay but repetitive. Waynes boots is poor, so is the italian, the french was excellent, didnt try the fish restraunt.

4, Pain going to and from rooms, poor slow lift access.

5 The pool(s) their is a play on the NUMBER of pools this in my mind is down to the fact they are inadequate in their quality the hotel has clearly been extended with out due thought being given to this area of the hotel. Seriously they are small and overcrowded. this is demonstrated by the fact that some sad people are up at 6.30 laying out towels to get a bed !! even sadder that i noticed !
A bad side to the pool is the over abundence of gobby yanks that land in the afternoon snatching towels and your bed !..i dont have any USA issues just dont like loud and bad mannered people and a lot of the yanks were.
Hold tight on to your towel they try and charge $35 if you loose it or have it nicked, we had one pinched i reported it to nancy on the front desk who just told me that she didnt care as it was my problem and i would have to pay..so i nicked some one elses !! not good and i do apologige.

6, The beach is small, but quite nice.

7, The entertainment is poor, yes i know they are not professional and they do try, but it is still poor and in an even poorer room with no air conditioning.

9, For kids its a good place my three all enjoyed their time.

10, Overall this was an okay holiday but i wont be going back to this hotel

if you wish to know my thoughts on a particular matter please feel free to contact me.

tony

bevan_a1@sky.com

We stayed at CPC for a long weekend and just returned. The hotel is nice, if you are going for a family vacation.. SUPER kid friendly and everyone is really nice...I take my daughter on a special vacation every year.. this year my mom also came along and we all enjoyed the vacation. We stayed in a regular room as we knew we'd not spend much time in it we really were not looking to be picky..I was iffy to say the least when i first booked as i see too many people are way negative..Here is the the deal, its Mexico, not the US for one...Its not the Ritz, its a family hotel and its great for what you pay for.. We enjoyed the kids paradise area, the beach is beautiful and there is always plenty of room for people, never over crowded. The main pools, thats a different story, we spent probably 2 hours there total, people place towels on chairs and leave nothing for those who get up after 8:30am. The adult pool is not so crowded and its away from everything else so thats nice. The food is good, Wayne's Boots my favorite, but order your steak rare if you like a little pink,, they keep it on a skillet which i dont understand...i ordered mine medium and it was well done by the time i got it, no pink at all...portions are tiny so order appetizers and dessert...I would stay here again if going on another family vacation, kids are everywhere, its very kid friendly... I could also do without the vendors in the lobby, they are over priced..BUT it works if you dont want to go into downtown to buy souvenirs to bring back home...

If you are travelling with Thomas Cook beware!!!! We were told how fantastic this hotel was and it was more like a 5 star. I would not even give it 2 stars.There are 2 blocks to this hotel and the Thomas Cook customers get the run down block and Americans/Canadians seem to get the nicer of the 2. Food in buffet horrible, rooms damp, rust round the bath! Damp and Dull. NO UMBERELLAS TO SHADE YOU FROM THE SUN so if you have young children beware. The sunbeds are filthy. We lasted one day and payed to be transfered to Grand Serenis hotel in River Maya which was just perfect! Never ever would I step into this hotel even if someone payed for my trip, the whole place needs to be knocked down and completely rebuilt!!
We had checked this hotel on the Web and thought it looked fabulous, but the pictures were nothing like the real thing!!! We felt the hotel should put some pictures of the real rooms rather than the ones they have for timeshare customers!!