This was the nicest place I've ever stayed! It was always perfectly clean, the rooms were lovely, the staff was friendly and helpful. They never tried to get any tips from us (Tips were already included). The food was good for the most part. There was only one night we didn't enjoy it too much, but we filled up on side dish stuff. The breakfasts were amazing. The view, beautiful! Great location, with the mall right across the street. I would go back again in a heartbeat! (Price was great too)

We stayed with our 2 children at this resort. It had the worst food I have ever had. My kids would hardly eat anything. At breakfast they would take cereal boxes back to the room to save for later. The buffet had things I had never heard of and smelled. The bars on the other hand had great people working for them. We are going to Cancun in Dec. and plan to stay at another resort. The beach and the mall across the street were the best part of the trip. To pay for all inclusive and get horrible food was a huge waste of money. I heard they had just changed managers when we got there trying to save the hotel money. I believe they tried to save the money on chefs and food. We meet great friends from Wisconsin and had a great time with them. Also ate out alot, Outback Steakhouse there was great.

We had a blast, it was me and my girlfriend. they keep that place so clean u can see your reflexion in the marble floors. The staff is alway cleaning something, they are very friendly, and the bartender at the adult pool is the best. His name is mario, the lunch and dinner buffet could be better. But the italian resturant is very good, and the staff is fast to cover what ever you need. I cant stop telling my friends about it, we will be going back to cancun and staying only here everytime.

First day we arrive in the hotel, we checked in we were booked for a Ambassadors suite, one of the guys who works for the hotel is a con man, tried to extort money from us, saying I will give presidential suite if you give me money, 2nd problem my sister came to visit us they were staying at Sheraton Towers, Piramides would not let them go upstairs since they(staff) does not allow visitor, so we demanded to see the hotel policy, they told us they dont have hotel policy and in order for us to accept any visitor we have to pay $45 each day, this is the same guy who was trying to get money from us in the beginning, so my husband yelled at the people in the front desk finally they decide it was okay for my sister to visit. Some nights they were lots of people that are drunk yelling in the hallway. 3rd problem,
if you go to the pool area around 10 to 12 in the morning you could not even get a space and you could not even swim in the pool, they have 2 pools in the hotel, they are 50 people occupying the pool, the gym they charge you $5.00 each time you use it.

The only good thing about this hotel is located across La isla mall few blocks down is Luxury plaza mall, also I would like to say the best thing in our hotel is our housekeeper, very nice lady, took care of us from day one.

I will never stay in that hotel anymore, too much people trying to extort money from you.

Be careful!!!!!!

I love Cancun so Much we are going back again this next year but will stay in another hotel.