My husband and I and my 22 year old daughter stayed at the Riu Palace from July 31st through August 7th. It was fantastic. Upon checking in we were offered a tropical fruit drink and the staff was very friendly. Our room was ready it was a Jr. Suite overlooking the pool and beach area. The view was spectacular. We had a King size bed which was very comfortable not hard like many other reviews stated. There was no smell near the elevators like we also read. The Food was wonderful in the buffet area where we ate pratically all our meals except the Steakhouse one night which we did not care for. We also went out to a Seafood Restaurant for Lobster one other night. Suprisingly the Italian Food was not bad. Had Pizza and Linguini with Garlic and Oil. Deserts could be a little better though. Grounds were immaculate, hotel you could eat off the floors. People always cleaning. My daughter met alot of young people her age there and was out every night. Many young adults with their families. I would recommend this hotel to anyone who will listen. We were all crying on the way home because we had such a great time and met great people. Plan on going back next year for a longer time.

I just came back from Riu Palace Las Americas. Stayed for a week with my wife and two kids(8yrs and 6mths). The four of us had a great time. We have no complains, loved the service, all the staff were very friendly and helpful (the entertainment staff are the best), the food was very good. The room was very comfortable and clean. We had an unforgettable week and would love to go back....

We stayed the week of July 29-Aug. 5 at The Riu Palace. This was our fifth vacation in the Cancun area and thirteenth in Mexico, but our first stay at a Riu resort. The Palace is a very attractive and clean property, with spacious rooms, wide hallways, two pools, a friendly, attentive staff, and excellent food. We spent the entire week in the resort, on the beach (small but adequate) and in the sun (hot!). All but two of our meals were in the buffet restaurant, and we thought the variety of food offered was exceptional. With so much to choose from, only the pickiest of eaters would be bored. One dinner we ate in the Brazilian restaurant (good) and one in the steak restaurant (fair). Everywhere we ate the service was very good. No problems with our bed. In the bathroom the tub was curved at the bottom on both sides, and this made standing to take a shower a bit tricky at first, and the water tended to vary between hot and cold, but these were minimal aggravations. Otherwise it was a most enjoyable week. I would recommend it to everyone regardless of age.

The good: pool(s) and food is fabulous. Bars and lobby are breathtaking. Another Riu is next door and you can go there but they cannot go to yours. You will likely go there as their beach is MUCH better than the Riu palace las americas. The rooms are slightly above average, and there was NO smell as reported on some other reviews. Location is very good, close to everything.
The bad: The beach! There is literally about 20 ft. of sand then you have to climb over sand bags to access a slightly rocky section of beach. In order to get to the Riu next door, you have to cross another set of sand bags where the beach was. When outside anywhere, your drinks are given to you in appx. 6-8oz. juice glass!! you know, the cheesy juice glass at ponderosa!! The only beer you can get that isnt in your mini bar are corona and modelo(dark), and these are DRAFT! mixed drinks are watered down at best. We finished off a bottle of Absolut Vodka. The bartender returned with a "new" bottle that wasnt sealed, but full. The beds are indeed hard as a rock!! ask that the mattress pads (I had 3) be installed upon checkin.
Bottom line, if your looking for a slightly above average all-inclusive, this is the place. no let-downs, no wows either....