Noise level from traffic below a bit of an issue and I was on the 11th floor. TV's need updating as they are small. Some new flatscreens would be nice. The carpet was a bit worn and could use a deep cleaning or an update. Rooms were clean and beds comfortable. The fitness center was OK. The weights are spread between two rooms and feels like an afterthought. A bit of a renovation to update the tired equipment and consolidate it would be nice. The cardio machines are in a third room altogether which looks updated. The hotel is split between two towers. It is a crapshoot as to which one you are in which is a bit weird and I had to walk across the turnaround to get to my tower. The breakfast at the cafe was very good if not a bit expensive. Staff is extremely helpful with directions and questions. Overall, nice, comfortable place.

My husband and I booked a deluxe room in the North Tower thinking we would end our holiday in style before the flight back across the Pacific. After making our way through an obstacle course of luggage, check in was difficult as could not hear anything in the excessively noisy lobby full of people. The room lacked the finesse and attention to detail from what I would expect, for example - paper 'Starbucks' cups were provided instead of proper ones, no mini-bar, no bathrobes and only one towel hook in the bathroom. Not sure where the 2nd person is meant to put their towel? Don't mind spending $ for the finer things in life. This hotel just isn't one one of those finer things.

Our second stay here, first was 2004. Location is good for all tourist adventures, hotel restaurant is fine as the dont-want-to-go-out choice. The view from the towers is great, the staff are very cheerful and helpful. It was nice to have an empty fridge to use (and there's a good grocery shop just two blocks away). But then there are the negatives. The rooms have odd angles so furniture is hard to arrange, especially if you've asked for two beds: our first room had a bed in each room, but the desk was in one and the cord for the internet service was at the farthest point away in the other room; our second room, with the desk useful for our necessary computer, had an 18" closet in which the clothes had to share space with the ironing board; and the little bar area was 6" away from the edge of one bed. The AC system was horrible -- full-blast on or off, noisy on and switching on and off; because one wall of our room was all glass, facing west, we needed that AC. (The all-glass wall also leads to acres of curtains to pull when you want darkness.) The bath was small. The place is showing its age, and maintenance is sloppy: amateurishly applied caulk around the bathtub, a cracked basin in the bathroom, and a smoke detector dangling from the ceiling! Housekeeping was pretty bad -- one bed not correctly made (one whole corner of sheets and blankets not tucked in), cleanliness not very thorough, and through the course of our week's stay we got fewer and fewer towels and fresh glasses. (At these prices, can't they afford to give more than one drinking glass per person?) Not unique to this hotel, but totally maddening, is the bottle of 'spring' water on the bar area for which they would charge you $4.50!! All in all, not worth the extravagant price.

We stayed here for 3 nights at the end of our holiday, Our room was in the North Tower on the 23 rd floor. The views from here were spectacular , overlooking the city , moutains and ocean.Our room was very spacious and the hotal is perfectly located in the downtown area to explore the whole city.