Great location, centrally located. Fast friendly check-in and it was only a $10 taxi ride from the cruise ship.

The room was beautiful, bed very comfortable and very clean.

stayed here in a family suite for a conference. The suite was very nice with plenty of space. Not a bad price for the accommodation. Husband and son enjoyed the swimming pool. Staff were very pleasant and the location is very central.
There is a great little cafe next door called the deli-o. Does great breakfasts and lunches.
Only downside was the conference gala dinner in the hotel. Food was poor for the money and service wasn't great.

Noise level from traffic below a bit of an issue and I was on the 11th floor. TV's need updating as they are small. Some new flatscreens would be nice. The carpet was a bit worn and could use a deep cleaning or an update. Rooms were clean and beds comfortable. The fitness center was OK. The weights are spread between two rooms and feels like an afterthought. A bit of a renovation to update the tired equipment and consolidate it would be nice. The cardio machines are in a third room altogether which looks updated. The hotel is split between two towers. It is a crapshoot as to which one you are in which is a bit weird and I had to walk across the turnaround to get to my tower. The breakfast at the cafe was very good if not a bit expensive. Staff is extremely helpful with directions and questions. Overall, nice, comfortable place.

My husband and I booked a deluxe room in the North Tower thinking we would end our holiday in style before the flight back across the Pacific. After making our way through an obstacle course of luggage, check in was difficult as could not hear anything in the excessively noisy lobby full of people. The room lacked the finesse and attention to detail from what I would expect, for example - paper 'Starbucks' cups were provided instead of proper ones, no mini-bar, no bathrobes and only one towel hook in the bathroom. Not sure where the 2nd person is meant to put their towel? Don't mind spending $ for the finer things in life. This hotel just isn't one one of those finer things.