I took my girlfriend to the Marriott to propose to her. So I had emailed them earlier to ask for a nice ocean view room, and anything extra for the special weekend would be appreciated. Before the stay, I emailed the concierge several times to get advise on restaurants and cruises to book. He was very helpful.

I booked a package with buffet breakfast and valet parking included ($299).

When we got there, they had upgraded us to an ocean view room. The front desk, the concierge, customer service, valet parking and especially the waiter at their restaurant during breakfast were very, very courteous and helpful.

They arranged for champagne and chocolate covered strawberries in the room, for when we returned after dinner and the proposal.

My girlfriend and I were overjoyed with our stay and made the weekend extra special.

We have stayed at Fairmonts before, and this is the first time we have ever stayed at a Marriott. We thought Marriott's service was superior to Fairmonts.

After we got home, they even sent us a postcard thanking us for staying there. This extra touch just raised our opinion of them.

I'm really furious with the online site that classified the Marriott Pinnacle as a four-star hotel and then booked us there on my bid of 200.00 a night. This is NOT a four-star hotel. The room was small and the staff was completely incompetent in absolutely every transaction and encounter, from our check-in, when the person at the desk commented, in a friendly way, "Wow. Your room is really small but for 50.00 more I can give you something with a view," and then proceeded to try and up-sell us on everything he could think of through our check-in, to the miserable performances of the bell and parking staff....I'm simply positive that many of them had decided to go on break, or simply hide, during a.m. checkout on the day we were trying to leave. For long stretches of time, not a bell person nor a valet parking person was to be found, and the front desk staff, including the concierge, adamantly refused to (a) find us someone, or (b) acknowledge that there was no one on the floor, or (c), at the point of desperation, to give us the stupid keys to our stupid car so we could get out of there.

We are pretty sure that the problem is management. No one was in charge, and this busy hotel desperately needs to have its various parts coordinated by a supervisor.

On the upside: Vancouver is beautiful and wonderful under all circumstances....also, if you pay that extra 50 bucks (yes, we caved), the views over Coal Harbour from the 24th floor are stunning, and make up for the size of the room (if not the aggravation).

We were very tired of driving and not knowing the city we took the place we found. When my partner returned to the car after booking the room, I was aghast at the cost. $300 per night and $23 per night if we park our own car. I thought the room should be spectacular but it was average, no better than any $150 per night we have had. The only asset was the bedding was luxurious. The room was clean and tidy but not worth $300.

If we were not so tired we would have kept looking. That's what I get for not prebooking an online hotel. This was a spontaneous 3 day get away and boy were we astounded at the prices in BC.

May come back but, not to this hotel unless I bring a number of friends to share expences.

Have stayed here three times. I like the large windows and the fact that my room has been rounded, not square, owing to the shape of the building. Very comfortable bed, good bathroom and a good choice of tv. channels.Good staff and a good breakfast. Location is good near the waterfront and a short walk from the shops. The first time I stayed I had a great view of the water, the second a small balcony but the last time I was on a low floor and felt a little overlooked by the surrounding offices. So I recommend asking for a room on one of the higher floors.