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Marriott Pinnacle Vancouver: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 200 Reviews
5.0 of 5 stars
111
4.0 of 5 stars
61
3.0 of 5 stars
13
2.0 of 5 stars
9
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#5 of 111 hotels in Vancouver
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  • Hotel class: 4 of 5
  • Rooms: 434
  • Address: 1128 West Hastings Street Vancouver, British Columbia V6E 4R5 Canada
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Modern high-rise hotel, in the center of the business district near Robson Street & the Vancouver Convention/Exhibition Center. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Swimming Pool
Check Rates: $214 (CAD 273) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Marriott Pinnacle Vancouver

( 10-14 of 200 )
“Despite a few problems, this is a great hotel”

Marriott Pinnacle Vancouver

5 of 5 stars
New York City, New York
Aug 31, 2008
1/1 found this review helpful

Near the end of our 3500-mile driving trip through the western U.S. and Canada we stayed in Room 1516 at the Marriott Pinnacle Hotel in Vancouver, BC.
The Pinnacle is located a short stroll from the waterfront and Stanley Park is within walking distance. The main business district is 3 or 4 blocks away.
Upon our arrival the front desk receptionist, “Kat”, tried to get us to “upgrade" into a $50/night more expensive "room with a better view", but did not initially say that it would be at our expense. When we found out that we would be paying for it, we declined.
“Kat”, at the front desk was aware, from our Marriott Rewards member profile that we wanted a quiet room away from ice machines and elevators. “Kat” confirmed this with us at the reception desk. Nonetheless we were taken to a room on the 8th floor directly opposite the ice machine. The bellman who accompanied us, Taylor, phoned “Curtis” to get our room changed. "Curtis" also hit Taylor with the $50 upgrade suggestion which once again we declined. Curtis then "found" Room 1515, a double-double that had "just become available".
While waiting for an appropriate room at our reservation price of $239/night before taxes, we had time to read the fine print on the keycard envelope saying that it was the responsiblity of the guest to decline delivery of USA Today or the Wall St. Journal or else Marriott automatically charges $0.75/day for it. We called to decline as soon as we were settled.
The Pinnacle charges $15.95/day for wired internet – highest rate on this trip to date – but it does include local and long-distance phone. The internet works fine, as it should at these prices.
The bathroom was the best of trip with a huge countertop and a separate stall shower.
The air conditioning works well and the bedroom is nicely furnished with comfortable beds and a corner window -- mostly overlooking other nearby buildings.
Upon our arrival we found a partially used $4.50 bottle of water in the bathroom and it took 2 calls to the “At-Your-Service” line to get it removed from the room and off the bill.
We also had to call “At-Your-Service” once, and got quick response, to get a water glass for the bathroom after housekeeping removed the one we'd been using. Apparently at Marriott hotels there is some sort of contest between housekeeping and room service regarding which is responsible for providing clean glasses for guests. We're not sure if it's housekeeping taketh away and room service returneth, but Marriott management sure needs to figure it out.
Except for outrageous laundry prices, we enjoyed the rest of our stay at the Pinnacle.
The doormen, bellmen and valet parking staff are great. Whenever we returned with our car they would welcome us "home" and ask when we would next be needing the car. Whenever we called "At-Your-Service" to ask for the car it was there when we got to the lobby.
The bottom line is that The Pinnacle is a very good hotel. The front desk and housekeeping staffs need to clean up their acts, but they were redeemed by the friendliness and efficiency of the staff at the front door and by the comfort and convenience of the guest rooms.

  • This TripAdvisor Member:
    • Liked — Comfort, friendliness of front door staff
    • Disliked — Front desk insistence on pushing higher priced rooms, expensive internet service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dam&gwb's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 65+
Member since: October 29, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No
Check Rates
Average price*: $214 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Perfect Stay”

Marriott Pinnacle Vancouver

5 of 5 stars
Toronto, ON
Aug 22, 2008
1/1 found this review helpful

I have stayed at several Vancouver hotels -- with the exception of the Fairmont Vancouver Airport, this is the best. Service was fantastic. Food was great. View was unbeatable. Really couldn't ask for more. Yes the price is high - but if you do not like the price you do not have to stay here and in my opinion the price is actually worth it.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcxl5's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: May 12, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $214 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Amazing view”

Marriott Pinnacle Vancouver

4 of 5 stars
Wilmington, DE
Aug 20, 2008
1/1 found this review helpful

We paid for our stay mostly with Marriott Points so please take that into account when reading this review. We were very pleased with the location and the fact that our room was available when we arrived at lunchtime on the day of check-in. Yes, the carpeting and the bathroom could use some updating as could the TV and TV wardrobe but all that was trivial when it was compared to the view. I can only imagine what the view was like before the office buildings across the street went up but we were in room 1602 and had a full wall of panoramic windows. Unbelievable. We could see the water and the mountains and the beautiful blue sky. The bed was pretty comfortable and the linens were the updated Marriott linens. Didn't eat at the restaurant so no comment there but there are many coffee shops nearby and it is within easy walking distance to several bus stops and the Sky Train. Overall, it was a good choice for our Vancouver stay.

  • This TripAdvisor Member:
    • Liked — The location, the view
    • Disliked — The furniture and carpet could use some updating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solochicky's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: June 13, 2004
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Gambling / Casinos, Business meeting / Event, Great food / Wine, Shopping, Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $214 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Loved Marriott Pinnacle”

Marriott Pinnacle Vancouver

5 of 5 stars
London, United Kingdom
Aug 19, 2008
1/1 found this review helpful

Stayed at the Marriott Pinnacle with my husband and teenage son. The room was spacious and the bathroom was nice because of the separate bath and shower. Nice touch having Bath and Body Works products, one of the desk clerks sent me up a large quantity of the body lotions.

The Showcase restaurant very good staff bends over backward to help.
Vancouver is a lovely city to visit the people are fantastic, courteous and helpful.

After day 10 of our stay to we upgrade to silver status and was moved to 25th floor and ok extra 50 CAD well worth it as you have use of the concierge lounge, were you can have your breakfast on 25th floor and was more cost effective than eating in the restaurant downstairs, brilliant view of Coal Harbour and Stanley Park every morning.

Good gym with steam room, swimming pool came with complementary fruit, water and towels.

Checking out was at 12 noon, a desk clerk allowed us to stay in our room until 3.00pm as our flight was not until 8.15pm at no extra cost to us.

Will stay at this hotel again.

Brilliant!!!!

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Parking prices a bit steep between C$23-26 a day and internet access not free
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smartann's Summary
Date of Stay: August 2008
Traveled with: Family with teenagers
Age group: 35-49
Member since: February 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $214 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Best hotel I have ever stayed at”

Marriott Pinnacle Vancouver

5 of 5 stars
Calgary, Canada
Aug 14, 2008

I took my girlfriend to the Marriott to propose to her. So I had emailed them earlier to ask for a nice ocean view room, and anything extra for the special weekend would be appreciated. Before the stay, I emailed the concierge several times to get advise on restaurants and cruises to book. He was very helpful.

I booked a package with buffet breakfast and valet parking included ($299).

When we got there, they had upgraded us to an ocean view room. The front desk, the concierge, customer service, valet parking and especially the waiter at their restaurant during breakfast were very, very courteous and helpful.

They arranged for champagne and chocolate covered strawberries in the room, for when we returned after dinner and the proposal.

My girlfriend and I were overjoyed with our stay and made the weekend extra special.

We have stayed at Fairmonts before, and this is the first time we have ever stayed at a Marriott. We thought Marriott's service was superior to Fairmonts.

After we got home, they even sent us a postcard thanking us for staying there. This extra touch just raised our opinion of them.

  • This TripAdvisor Member:
    • Liked — Buffet breakfast. Courteous staff. Extra touches for romantic weekend. Very close to Robson St shopping and Stanley park and harbour.
    • Disliked — Extra cost for internet seems overpriced. Should be included in price of room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xcalibur's Summary
Date of Stay: August 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: August 18, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $214 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Marriott Pinnacle Vancouver

( 10-14 of 200 )
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Marriott Pinnacle Vancouver Also Known As

Address: 1128 West Hastings Street, Vancouver, British Columbia V6E 4R5, Canada