Ive stayed in the Delta a number of times ( 5 - 7 times) in the last year, while in toronto on business and have always found the hotel to deliver as promised. It is important to ask for one of the remodeled rooms as the old stlye are not great. As i travel on my own I rarely need to interact with the staff so I'm not in a position to comment too much on the quality of service, but anytime i've needed something its been done.
The location is great and the size of the hotel helps in that there is nearly always another lonely soul in the bar, if you fancy a chat over a beer.
The only gripe I have is that the speed of the internet connection in the rooms is terrible, even in the middle of the night ( I try and keep to Irish time). I nearly always end up ringing the support number to get it resolved.

Durring some months of the year, heat is not available in the room. You must request a space heater from the frontdesk. This was a surprise. I don't know if this is mentioned anywhere, but considering that the room I got is listed at five hundred dollars per night, I find this unacceptable.

I went to plug in the space heater and there's something broken off the in wall socket. All other sockets are used by lamps and the clock. Called maintenance. Maintenance worker plugged in a powerstrip and advised us that if we turn the heat up, we'll blow the fuse in the room.

Internet costs twelve dollars per day. Did I mention that the room is listed at five hundred dollars per night? Also, it's firewalled, so HTTP might be kind of fast, but don't count on everything being fast.

Also, when ordering room service, one item was not brought with the meal, and had to be re-requested. No big deal, but on top of everything else, the problems are a bit too much.

Complained to the manager. We were advised that we would be given a different room the next day (instead of immediately).

I regret coming to this hotel with my new wife, and wouldn't do so again. I am also disappointed with our travel agent for sending us to this hotel.

We stayed here for a week and found it to be a fantastic hotel. Location is good about 30 yards from Yonge St. and 250 yards from the Eaton Centre. Good restaurants and plenty of shops close by. Excellent for kids, our 9 yr old loved the long twisty slide into the pool and there is a kids room with playstations etc. The hotel's market garden restaurant is reasonably priced, we had breakfast there most days about 8 to 10 dollars for breakfast and 6 dollars for kids with plenty of choice. Rooms were spacious and ours had a balcony which overlooked Yonge St. which was great, and the bed was very comfortable.
It's worth trying to get a room overlooking Yonge St or south facing towards downtown and the lake. Overall very good and we would definately stay there again.
ps. Join the delta priviedge club on the delta hotels site as you get priority check,late check out and room upgrades.

My family and I just returned from a 3-night stay at the Delta Chelsea. After reading the mixed reviews, I have to admit I was a little nervous about my choice. However, I found it to be a nice hotel in a great location. Check-in was a breeze, although I have to say I think we beat the rush. We arrived around 1:00 on a Thursday and they had rooms ready for us (even gave us a choice of floors!). We checked in quickly and were out exploring Toronto by 2:00. However, as we got closer to the weekend, the lobby got busier and busier and there always seemed to be a line at check-in.

Our room was fine—I booked a “deluxe” with two double beds. The décor had definitely been updated and I didn’t find this room to be dark like some other reviews had mentioned. We were on the 17th floor and had a balcony that you could actually step out on and have a little bit of a view. The room and bathroom were clean and housekeeping did a great job. My only complaint was that I had requested a refrigerator with my reservation which I forgot to mention at check-in, so there wasn’t one in the room. I called down and requested one and then we stepped out. When we returned at 10:30 that night, there still was no fridge. I called again and they promised one within half an hour. When it didn’t arrive at bedtime, I called and cancelled it. They apologized, but I basically gave up on getting a fridge.

As for the hotel itself, the kids loved the family pool—my 10-year-old daughter went down the waterslide at least 50 times on the first day. It is also supervised and if your child is under 5’ tall, they have to take a quick swimming test to go down the slide. It is quite busy and loud (so loud I had a hard time concentrating on my book), but it’s great for the kids. There is a nicer adult pool area on the 26th floor which I checked out but didn’t get to use (sadly). We ate twice in the Marketplace Restaurant (cafeteria style) just for convenience, but it’s a bit overpriced and the food is mediocre.

I do want to emphasize that this is a very big, busy hotel. There are lots of families and people there for weddings, business events, etc. The lobby is always bustling. They have an information desk where you can book tours or simply ask directions or for a restaurant recommendation. (Which we did one night and had dinner at the Pickle Barrel on Yonge Street-good food with something for everyone). Parking was not a problem—we left and came back once and had no trouble getting a spot, although the parking garage is a little tricky to maneuver (especially with an SUV), but I believe this is typical of city hotels. There are four separate entrances that take you onto four different streets. A word of warning: if you use the Yonge Street exit, be prepared to pass by some not so family-friendly establishments. While the street itself is fine, (it’s actually a very busy street with lots of shopping and restaurants—it just has a few older questionable movie houses, etc., that have managed to survive), young children might be asking questions you might not be ready to answer. Your closest subway is Dundas, which is in the Eaton Centre shopping center (about a 10-minute walk).

I paid a rate of $175/night (through the hotel website using my AAA membership) and self-parking was $23 with in-and-out privileges. Overall, I think this was a nice hotel that’s centrally located and great for families.