The location of this hotel is terrific, the staff were courteous and friendly, but the hotel itself is need of repairs, painting and generally updating. We were put into one room at first that had a loose floor, water stains on the walls, bedspread with holes in it and grubby looking furniture. When we expressed our disappointment with the room the staff were great and moved us to a different, bigger room. The only thing was that the same things were wrong with this room! There were many scratches on the furniture, baseboards falling off and the artwork on the wall had dents all around the corners! We soon found out the reason as it kept falling off the wall! The rooms were basically shabby. But the staff were nice, the service was good and the location is great.

What a fantastic hotel. The staff is friendly and professional. The hotel is clean and well appointed.

We booked a superior room but upgraded when we got there into a room with a big living room and separate bedroom. Somehow they found out we were celebrating my birthday and they sent a nice cake and even sang!

The people who work there look like they are having fun and they were so helpful in directing us to the best shopping and dining experiences.

This was my first time in a boutique hotel but it will not be my last!!!

The rooms had a washer and dryer and a kitchen. The hardwood floors were really nice.

We had a great time at Pantages and will be back for sure!

Booked the place through Expedia based on reviews and advice from friends who stayed there.

What a mistake !

This place is in a BAD neighborhood. It is on a small street near Yonge and Dundas and some creepy characters are constantly passing by demanding money or simply giving you the look.

Room was awful - small as a shoe box and overlooking a dirty rooftop with some machinery on top. We have asked for another room and were brushed off by front desk staff who had difficulty speaking English.

Save your money ! AVOID THIS PLACE !

I booked a nice weekend at the Pantages with the We will Rock You package. I am so happy I chose this hotel because it was the perfect location for everything.

There was a snow storm and while everyone was stuck in the snow we kicked back in our amazing hotel room. It had everything you could ever need and was bigger than my apartment!!

I was able to go to the spa, shop at the eaton centre and go to the show with out worrying about transportation. When the mall got too busy I just crossed the street and drop my bags and refreshed. Then back to more shopping.

Before the show we just had to go down the elevator to relax in the total upscale martini bar for a nice martini and relaxed by the fireplace. Then we just walked over to the theatre and didn't have to think about parking or taxis.

When we came back the staff remembered us and we just felt like celebrities!! There was live music (piano player and drummer) and we had a great dinner and some more drinks.

Everything was relaxed and everyone who worked there was so nice! It was a very special occasion for me and my boyfriend and the hotel bent over backwards to make sure everything was perfect.

The rooms had nice wood floors and amazing beds and was perfect.
I guess the best thing you can say about a place is you will be back. We will make the Pantages our hotel for everytime we go into the city.

They make you feel like a rock star and everything is just a short walk away.