the hotel is nice and I like the downtown location- Toronto is great
we were impressed with the hotel email,1 week before our stay, informing that they couldnot wait to see us and asking about our special drinks & magazin (fantastic!!) we noticed some minor problems and had A major problem with breakfast as personal overslept . We received an survey and got a reply from David Zalzman,the manager ,that he couldnot believe that we were talking abt his hotel,but the next day he confirmed our remarks and he was hoping to see us next time in his sister hotel.They refused us to compensate for not available breakfast service and when I complaint THEY BLOCKED MY EMAILS (THEY BLOCKED MY IP) The problems where minor but should not excist in a 4 star hotel and not even in a 2 star hotel.
The staff refused to do anything,after massage had to go to my room to get money as couldnot charge to the room, the Spa is a mini wirepool,no slippers available and had to leave without breakfast after waiting til 7.25 (breakfast from 7am!!) But the
handeling of these complaints was terrible, unheard, unprofesional and without respect for the guest.
I would never ever advise this Toronto Pantages Hotel to anybody.

You get what you pay for, lovely rooms, great ambiance. If you just want a room to sleep it this may not be for you. This is an upscale place for young professionals rather than a family hotel. I look for places that are better for singles and child-free couples and this suits the bill.

This hotel is perfectly located for a show at Massey Hall or the Canon Theatre - no need for a taxi. We stayed in a "serenity" suite on the 4th floor. Soft lighting, fountains, serene music. Very comfortable king sized bed with duvet and lots of pillows. Rain shower in the bathroom was great, although the jacuzzi tub didn't look that clean. The staff we encountered were all very friendly - maid, parking attendant, front desk clerk. The continental breakfast was very good. High quaility teas and coffee, fresh fruit, yogurt, pastries, waffles and very nice cheese. It is a short walk to the Eaton's Centre and Yonge street for shopping.

This review has taken awhile, but I will share my experience with you. In October 2006 my wife and I were getting married. We were looking for a nice hotel at a decent price where we could spend our wedding night. After checking a number of hotels, we were very satisified with the Pantages (in terms of price, room size, layout, etc...), and decided to book it at least 3 months prior to the actual night we needed it. Everything seemed to be in order, I even received an email from the Manager a week before our stay saying that everything was taken care of, and I had more important things to worry about then the hotel.

On Wedding Night, we arrived at the hotel and recevied the keys to a room not the one we had selected. I asked if this was the same room, and the front staff said it was 'similar'. When we got to the room there was nothing similar about the room. I called back down to front desk and was told that someone had taken the room we had wanted, and left their belongings which meant that the hotel staff could not remove it. At this point I was thoroughly disgusted. I will admit that the hotel manager did get on the line with us and said he would do whatever it took to make us feel better. He said he would comp us for the room, however, that really wasn't what we were looking for. Eventually we ended up going to the Cosmopolitan which is a sister company of their's (which they comped), but the whole experience left us very bitter.

After returning from our honeymoon I sent the Manager an email stating how dissapointed I was in their service and the fact that I never even received an apology letter. She did send me an apology letter after and called me as well to tell me how sorry she was, but it wasn't enough.

It's been more than a year since this incident has happened, and the experience still leaves a bad taste in my mouth. I strongly urge all potential guests of this property to book elsewhere.