Stayed here for four days. Yes the rooms are smaller. But they include a well stocked kitchen with a full-size fridge; nice convienence.

Location - one block off of Yonge and Eaton Centre. No hassles experienced with people on street as suggested by another reviewer. In fact location is very central and access to major attractions quite simple.

This is a boutique hotel - more trendy, less traditional. I like this approach; provides variation from the standard. But don't expect the familiarity that comes from staying with "chains."

Bed and linens were comfortable. One stain on bedspread was off-putting but not that significant.

Staff were mostly very friendly, efficient. Maid service was hit and miss; bed and towels always clean, turn-down service was appreciated. But our floor (hardwood) was not swept during the stay which was frustrating.

My stay was 2 years ago, but I feel that people deserve to know that you don't always get what you pay for.
I booked my stay a month in advance and requested a jacuzzi suite. I could not find any available for that weekend in the same area and my boyfriend and I had our heart set on a jacuzzi.

I called two weeks before my stay and asked to upgrade to the romance package. It included a bottle of wine, rose petals and chocolate dipped strawberries. I wanted it to be a surprise for my boyfriend and asked that they make sure everything is ready when we arrive. I called the day before to confirm that we are getting the jacuzzi suite and let them know that we will be in by 4pm.

We got to the hotel, the bellman was too busy smoking to even come and offer to help with our bags. As we were walking by him, rolling our own bags he asked for the keys. My boyfriend said its ok, he will take it, but the bellman said its only valet. We walk in, and I must admit it is a very nice property, but the front desk personnel were too busy to notice us right away. We checked in, and went up to our room.

The room was very nice, beautifully furnished, real classy and modern. My boyfriend went looking for the jacuzzi, ... what he found was just a small tub that becomes a jacuzzi, but it was small, and not what we expected. I have worked at a hotel that had jacuzzi suites, and this was nothing like that.
To top it all off, the special package was not even there! I was furious, because now I have to go down to the front desk and have to explain to my boyfriend what is wrong. So I called them and was given several excuses, but no real answer. I wanted everything to be perfect, but it was not and it completely ruined our night. I know it shouldn't have, but when your heart is set at something it is hard.

Someone came up with the things and she sat down and asked me whats wrong. So I told her that I am not happy with the room, not happy with the fact that the rose petals, strawberries and wine was not waiting for us, I didn't like the service from the minute we got there.

The manager called up a few minutes later and offered us complimentary breakfast. It seems like that is what they do, they mess up and then the manager calls.
We salvaged the night, and the next morning we went down for breakfast. Oh yeah, we could not get room service; that is not how this comp breakfast works! The place is literally a diner! The server was barely awake and looked like she did not want to be there. I got the french toast which was yummy, and my boyfriend got the scrambled eggs very well done. He got his eggs runny and completely turned us off.

Oh and let me not forget, no beverages were included in this comp breakfast, no juice and no coffee/tea!

We went back up, packed and checked out. Checking out was fine... I would NEVER go back, I would rather pay more money than that and stay at the fairmont or four season. The pantages is a disgraceful hotel, they know nothing about the industry.

If you want to go to toronto, and you are looking for average priced rooms, try the holiday inn downtown... absolutely phenomenal service and rooms!!

the hotel is nice and I like the downtown location- Toronto is great
we were impressed with the hotel email,1 week before our stay, informing that they couldnot wait to see us and asking about our special drinks & magazin (fantastic!!) we noticed some minor problems and had A major problem with breakfast as personal overslept . We received an survey and got a reply from David Zalzman,the manager ,that he couldnot believe that we were talking abt his hotel,but the next day he confirmed our remarks and he was hoping to see us next time in his sister hotel.They refused us to compensate for not available breakfast service and when I complaint THEY BLOCKED MY EMAILS (THEY BLOCKED MY IP) The problems where minor but should not excist in a 4 star hotel and not even in a 2 star hotel.
The staff refused to do anything,after massage had to go to my room to get money as couldnot charge to the room, the Spa is a mini wirepool,no slippers available and had to leave without breakfast after waiting til 7.25 (breakfast from 7am!!) But the
handeling of these complaints was terrible, unheard, unprofesional and without respect for the guest.
I would never ever advise this Toronto Pantages Hotel to anybody.

You get what you pay for, lovely rooms, great ambiance. If you just want a room to sleep it this may not be for you. This is an upscale place for young professionals rather than a family hotel. I look for places that are better for singles and child-free couples and this suits the bill.