Stayed at this hotel in October 2006 and on arrival their staff pushed a trolley off the sidewalk which dented our car. At first they didn't admit to it, but then relented and referred me to the manager Carlos Solomon who simply gave us lip service and wasted immense amounts of our time asking for ridiculous amounts of documentation. The rooms were unimpressive, outdated and just clean enough. In short, after paying for that evening, they refuse to make good on their promise to make the situation right. I would not trust them or recommend anyone else risk the unprofessionalism that we experienced.

The location of the hotel is a bit stranded on the west side of the city and cabs were needed to get to anywhere of interest. Hotel rooms were adequate, however, the maid service was poor and the room was frequently not made up by the early evening despite leaving room in the early a.m.

However, the worst of the situation is that I have had money automatically taken from my bank account after I had departed the country when the account was already settled in full. It has now been several months, and the hotel is refusing to respond to me emails for an explanation, even though I have provided proof of the transactions going through twice.

While looking for a hotel in Montreal to spend part of a romantic anniversary vacation, I ran across the website for Le Nouvel Hotel. They have plain rooms that most of the Trip Advisor reviews talk about but, they also have 5 suites they call "Admiral Lofts." The Lofts have kitchenettes, large Jacuzzi tubs, luxury bedding, and an in-room clothes washer/dryer. The pictures on the website looked impressive so, we booked 4 nights.

The hotel is in a great location. Close to restaurants, bars, nightlife, and the metro station. Several restaurants not to miss: Ristorante Ferrari (Italian - amazing fresh pasta and desserts), Upstairs (jazz club with great food), and Vieux Mozart (Austro-Hungarian in the old town area)!!!!

Okay, back to the hotel review...

The front desk staff was very helpful and relatively easy to communicate with. Don't be intimidated if they start to speak to you in French, they are happy to change to English if you ask (or just look confused).

The rooms...well…I have mixed feelings. We learned that the 5 Admiral Lofts were recently built in an area connected to the hotel that used to be a comedy club. This in itself was not a problem but, I was surprised to find all the "Lofts" on the 1st floor. I was hoping for a nice city view. Instead, the windows face a walkway (and fence behind the walkway) where people walk back and forth to get to the pool. I can't really fault the hotel for this as it was my assumption that a Loft wouldn't be on the ground floor of a high-rise building. The website didn't say one way or another, and I didn't ask about it in advance...so, I consider this to be my fault for not asking before reserving. However, I wanted to mention it to any others who would find the “lack of view” important.

Back to the topic of "new" rooms...we were constantly noticing what a terrible job the contractors did. Baseboard not attached to the wall and bowing out in several places, fan/light above the shower hanging by the electrical wire (we had them fix this while we were there), towel racks and other plumbing fixtures very loose...I could go on but, I'll spare you. It mildly bothered us so see such shabby work but, we didn't allow it to ruin our trip!

The nice things about the room were the tall ceilings, very large 2 person Jacuzzi tub, comfortable bed, kitchenette, and laundry machines. We love the local markets and like to cook a few meals in our room when traveling so, the kitchenette was important to us. By the way, if you are a "foodie” -- don't miss the Atwater market!!! Also, the in-room coffee pot doubles as an expresso maker and they give you good quality coffee in the lofts.

We cannot comment on the restaurant as we never ate there. Breakfast was included in our room price but we never took advantage of that -- we just aren't breakfast people. We did however, have a glass of wine at the bar and enjoyed talking to the bartender, Victor, who made some great restaurant recommendations.

All-in-all, we had a fantastic time...we just loved Montreal! This particular hotel was okay. I think I'd probably stay at the Marriott Residence Inn (in the same neighborhood) next time. I'll miss the nice big Jacuzzi tub but, maybe we'll gain a better view and save some money.

Despite the fair reviews, we booked 3 nights at the Novel Hotel for our first family vacation to Montreal. Thru the Entertainment book, we paid less than $100 per night which is a bargain in this city! We stayed in a room on the 4th floor, non smoking and were satified. We are a family of 4, 2 adults and 2 children, and chose this hotel for the location and the price. The sign says 4 star hotel which we did not feel it was. More like 3 star. Clean. Front desk was helpful and provided a clock radio because there was not one in our room. From what we passed by in this area and knowing the high prices, we got comparable lodging at a low price. Swimming pool was very small. Yet our 2 children enjoyed it because the first time they used it, there were just a few other families. The second time they had it to themselves.