After my boyfriend and I booked this hotel we came to this site and saw a review that said the hotel had bed bugs. We really did not want to cancel our reservation mostly because of how great the location was but we also wanted to believe it wasn't true. The sad truth is, the review was absolutely accurate. There were little red begs in our bed both nights we stayed there. There were also spots of blood on our sheets. We had to ask the staff 3 times to change them and the third time they gave us new sheets that we had to put on the bed ourselves. Although the hotel is in a great location I do not think it is worth sleeping with bugs. I would NEVER EVER stay at this hotel again, even if it was for free!

We stayed in this place for two nights. We were unpleasantly surprised. The hotel makes a very shabby impression. The room was enormous, but filthy. Most of the staff is not up to the job, some of them made themselves remarks about how poor the hotel is!
Some observations: Half of the electricity sockets did not work. Some of them fell out of the wall when you tried to use them!
Our room was very noisy, street noise, noise from the corridor and the neighbours, although they were talking normally.
The airconditioning worked but only took care of a small portion of the room. It was taped to the wall, no kidding!
The carpet was old, full of staines and when we arrived showed the remains of the dinner our predesessors had left on the floor. The coffee can was broken, the windows dirty, on in and outside.
Taking the elevator was a time consuming exercise, we had to wait anywhere between 5 and 20 minutes.
I would always suggest to try to find another place, because this is just not worth the hassle.

The location of this place is great, close to everything downtown, but even that couldn't convince us to stay. After waiting 30, yes 30 minutes for the elevator to come to the main lobby (only one of the two elevators was working, and the one that was working, stopped on almost every floor even though no one had called it!) and we were not the first in line, we finally got to our room on the 15th floor. I was already not pleased with the wait to get to our room, so I'm sure you can imagine how excited I was to open the door - the stale smoke smell, and the filthy carpet were enough for me to say 'that's it, i'm outta here!" Add to that the fact that the A/C unit in the wall (very large) was taped together with duct tape, the windows and window wells had not been washed this year, the fact that a vaccuum had not seen under or around the bed, there were stains and cigarette burns on the 'comforter', the t.v. cables and wire were all over the floor for someone to trip on, the faucet in the washroom was leaky...need i go on? It was gross and wouldn't even take my shoes off let alone go near the bed...When we talked to the man at the counter, he said they were having an 'unlucky day'...

We did not stay, nor do i recommend this place to anyone else.

Before leaving Toronto, I went online to read the reviews for this hotel and I was shocked and terrified of the amount of horror stories that people had experienced at this hotel. My boyfriend and I decided that we would wait until we got to the room and inspect it then make our decision whether we stayed for the weekend or not. We arrived late on July 11, 2008 checked into our room and discovered that they had given us a room with two twin beds when we reserved a smoking room with a queen bed. We went back to reception and they were very nice and switched our rooms immediately. We got our room on the 15th floor and immediately inspected the room for "bed bugs" or for any sign of bugs. The room was clean, kitchen was clean and no sign of bugs. Yes, I will agree the hotel is in need of major update. And definitely the hotel needs to address there "bed bug" issue, however our experience was fine. We enjoyed the convenience of the hotel being close to the Old Port. My boyfriend and I love to cook, therefore having a stove was nice when we got up in the morning. There is an IGA down the street about 2blocks. And downtown Montreal is in walking distance. I took pictures of the hotel for those rude people out there to prove that I am not lying. This is not the greatest hotel in the world, but honestly people YOU GET WHAT YOU PAY FOR. If you wanted a 5 star hotel spend the money. If you are on a budget and enjoy being close to everything go to this place. If the room is not up to your "standards" than cancel your reservation get your money back and go to a different hotel.