Having read some of the earlier reviews I asked for a room with a view of the Mersey and in a quiet area of the hotel - got both which was a good start! Room and bathroom OK – standard of cleaning not as good as it should be – grubby finger marks all over doors and windows, not thoroughly hoovered as there were a couple of crisps left on floor from previous occupants!! But overall we were satisfied.
Staff in Ark Spa were lovely, very happy with service we received – good range of treatments – would recommend booking any treatments before going. We didn’t use the pool, it was too small and the pool area was very hot and stuffy.
‘Filini’ restaurant pleasant, only had breakfast in there which was fantastic – large choice but best of all served until 12 noon at weekends! – Great after a late night out!
‘White Bar’ was comfortable but bar prices were extortionate and service was extremely slow.
Hotel is well positioned for Albert Dock and Echo Arena – less than £4 in a taxi or a brisk 20 minute walk. Lime Street Station and ‘Liverpool 1’ shopping centre (great selection of shops) again less than £4 in a taxi to each.
Security seems to be an issue at this hotel? – in order to access floors with guestrooms you need your room card to activate the lift – good idea but the large label on the room safe advising the Management do not take responsibility for anything in the safe was a bit worrying.
Relaxed atmosphere throughout the hotel, staff for the most part efficient and friendly.











