Business trip X 2 nights, great location right across the road from Euston. Excellent for business travellers/ladies travelling on own. Stayed in a single room which is on the small side particularly the bathroom/walk in shower room however did the job for work. My usual moan about the crap hairdryer and a stupidly placed bedside lamp on the headboard of the bed (although I have noticed this in single rooms before)! So you crack your head against the lamp if you are a fidgeter :-) I was in a room at the side of the hotel and it is very noisy; ambulance and police sirens all night long but I guess I'm not used to the London noise these days. Bedrooms and reception area are a little tatty but it's clean and well positioned so you get what you pay for. My rate was excellent and included dinner on the 1st evening plus breakfast so overall good value for money. Good service, particularly concierge and in the lounge/bar which is a nice place to have a drink or a business meeting. Will use again for business trips or cheapy weekend shopping visits .

While the staff at this hotel were very nice and helpful - the hotel itself - well specifically our room did have some issues. Our room - 216 - was very small and outdated. I can deal ok with this but then our toilet was clogged and would not flush, our fridge didn't work and myself and my husband were there 1 night planning to drink a bottle of champagne but couldn't get it chilled b/c of the fridge. So we called the front desk and told them about it and asked for a bucket of rice. This took 4 more phone calls/transfers and 20 minutes to achieve but finally the ice got there. Also - we got the desert that was liquid center chocolate sponge cake and it was average too.

Stayed here one night and that was too long. Old, outdated hotel that simply slapped a Hilton sign on the door. Its small (not quaint), drab decor, outdated and boring. After staying at the Hilton Kensington (which was VERY NICE) this place should be a Comfort Inn instead of a Hilton and for $240(!) a total waste of money. My room (a twin bed) was so small, I had to walk sideways to get around the room. The bathroom only had shower (no tub area). The whole hotel was very tired. The staff was pleasant and the location is good (especially for getting around on the Tube (2 min walk). I won't be staying here again.... there are nicer hotels for the same price around.

Stayed here 2 nights on a business trip to London. Pounds 200 a night plus tax excluding breakfast.

What I didnt like:

Check in poor. Service staff had a "couldnt care less" attitude. Despite only myself and colleague checking in at 7am actually had to ask to be served despite one checkout clerk twiddling his fingers behind the desk.

Got a smoking room (despite being a non smoker) which stank of smoke. Internet connection didnt work and neither did the A/C. Room was pokey with a single bed pushed against a wall. Wasnt able to move rooms as hotel claimed that they were full.

Whats Good

Good choice for breakfast and service attentive. Not sure if 16 quid represents good value for money though.

All in all, poor value for money. Poor room, patchy service. Does nothing to enhance London's reputation as a leading tourist centre.