We loved staying at the Milestone Hotel.. very English and the staff is very helpful. Our room was small but very elegant and extremely clean. We had a beautiful view of Hyde Park... which is also the side where the street is, but surprisedly it was quiet. Actually, I specifically noticed things in the hotel, and everything is well taken care of and clean.

My daughter and I had breakfast in our room every morning, the food was good but somewhat expensive. Pretty much the food in London was expensive. We ate dinner in the restaurant one evening, it was good and the service was good too.

I would definitely recommend this hotel, good location... great staff and beautiful rooms... we will stay here again.

We have stayed at 5 star hotels all over the world and for service this was one of the best. The staff could not do enough for you. Gavin concierge was excellent.Complimentary tea when we arrived at 11.30 pm and impeccable service throughout our stay. Our only gripe was that our room (311) was facing the road and there was some traffic noise (some sort of intererior glazing would fix) also there was a creaking floorboard in the room above that the guest kept walking over until 1 am that was annoying. All in all if you want a class hotel that lives up to its status then this is it.

Just an ideal London boutique hotel. The right size--so that all amenities are available, the right staff--warm and welcoming, and the right location--overlooking Kensington Park.

Our duplex room decorated like a library featured a billards table/dining table (you'd need to see it) and upstairs living area that served as our children's sleeping area. Bathroom was well appointed (though I find those European shower enclosures frustrating). Everynight candy and canapes were delivered and the turn-down service was excellent. Comfy beds. The roll-away beds need some looking after as a couple of them were missing slats. Breakfasts were classic british or continental as you choose. A sweet little bar/conservatory area make a nice nook for a drink or tea.

My only significant complaint is that the pool is quite small and seemed over-dosed with chemicals.

We'll absolutely return.

Originally I booked this as it was the closest to the Royal Albert Hall as we were going to a concert there.

What a find, nothing was too much trouble and all the staff were very helpful.

Terry showed us around the hotel and our room.

The afternoon tea we had was huge and lovely, the cakes and scones we could not finish they sent up to our room for later.

The room itself was excellent decorated in a victorian theme.

After the concert we came back and sat in the lounge and was entertained by a person singing and playing the piano who was excellent.

Overall a wonderful place that makes you feel special.

Much better than the Ritz which we stayed at the week before and not as pricy.