We booked to stay one night as a birthday treat for my partner. There were various personal reasons why we chose the Milestone and our expectations were high. The service was friendly, though not always efficient. We had a Junior suite which overlooked the park at the front of the hotel which was a lovely outlook, and whilst not quiet wasn't as noisy as many complain of - this is central London! Our room wasn't ready on arrival so we did have to wait in the pleasant lounge. The room was fun, with an interesting theme and well decorated and clean. The bathroom was out of a different era though (it turns out they have revamped many of the rooms but not the bathrooms - it shows!). We used the spa and it was good. I had ordered a romantic turndown (rose petals on the bed, champagne etc.) but they did it very early (6pm!) rather than while we were at dinner (which would seem more sensible) and I had to chase for the champagne. We dinned at the hotel, as it looked like it might be good - it wasn't. We went for the taster menu with the accompanying wine menu. The sommelier was excellent and the wines proposed perfect. The food was at best indifferent and would even struggle to get 1/10 in the Good Food Guide. The only saving grace were the puddings. It transpired the kitchen staff were all new - except for the pastry chef. Breakfast was worse, with poached eggs so solid they could have been used as weapons.

The bill - there were a number of errors so do check! Freindly, good atmosphere, good rooms, poor bathrooms, not very efficient and, for the moment, food poor value.

We spent 5 nights at The Milestone Hotel and being frequent seasoned travelers throughout the US, Europe & Asia, can honestly this is the worst hotel experience we've ever had. We had souvenirs and money taken from our room. You heard me right!!! I made the mistake of leaving my wallet in the room unattended (after all, it only contained $100 USD) only to learn upon arrival at the airport on the return home that it had been cleaned out (my taxi money for the ride home from the airport)! Also, we had 2 souvenir beer pints taken as well (of course the manager Neil claims they must have been misplaced) but glasses don't just get up and walk away. On our last night, they switched us to a "larger" suite as a courtesy upgrade...the room was old and smelled its age, the air conditioning didn't work, and the rug was so filthy we did not even want to remove our shoes. Book elsewhere - definitely not worth what we spent...over $2400 pounds (nearly $4500 USD for 5 days)!

Firstly, let me say the location is fantastic - if you love being situated on a large open park in the middle of London, an easy cab / tube ride from anywhere interesting.

The service at the hotel is a little oppresive, so for most people it could be regarded as highly favourable. The building and decor are tired, or quaint, depending on one's perespective. Our room was tiny, to be polite, stuffed with unnesessary furniture in decor that boarded on kitch. There was a definite smell of sewage everytime we entered our, overly-compact, room. You'd attribute this to the 'quaintness', read old-world-ness, of the hotel.

For the price I would have to say pay marginally more and stay at a modern, more up-market, establishment in Park Lane.

Not impressed.

While most of the reviews of the Milestone have been excellent, I beg to differ. I found the hotel to be stuffy, old fashioned and appropriate only for first time travelers to the UK.

I much prefer the Baglioni a few doors down (fully booked this timer).

The rooms had too much furniture and tschokes all over the place. The bar was full of blue haired laddies. The service stifiling.

The resistance pool was OK and the location is good. A great place to bring Aunt Edna for her first trip to the UK.