We were attending an event and had booked to stay an additional night.
Our booking was lost.
Room was not cleaned the next day so at 18:00 they asked us to go away while they cleaned it.
Paid on departure, they lost the payment.
Contacted my husbands company looking for payment, saying he had not paid.
7 phone calls and 23 emails later I would have to confirm that the customer service is dreadful.

As part of my sister's birthday celebrations, my mother, sister and myself spent a day shopping in London and were booked in for afternoon tea at the Park Lane Hotel.

At first, we went to the wrong hotel so be careful not to walk past the front door as we did! When we first walked in, the decor and atmosphere were lovely and tranquil but there didn't appear to be a specific reception desk so there was some initial confusion because the gentleman/doorman who greeted us didn't seem to know what we were talking about. Nevertheless, we got over this initial hiccup and we shown to the Palm Court, which is just a wonderful example of Art Deco with a fantastic high, arched glass ceiling and other features.

We were shown to our seats, right next to the harpest, and sank into huge, soft sofas amid dimmed lights and an airy atmosphere. The service was impeccable; attentive without hassling us, friendly without being overbearing and we felt like queens.

We opted for the Art Deco Afternoon Tea, which included a glass of champagne. The whole experience of afternoon tea here was wonderful with a list of different teas as long as your arm, dainty finger sandwiches, a variety of scones and preserves and patisserie that are almost too pretty to eat.

At approximately £45 per head, you might think that it's not worth it for afternoon tea but we were given second helpings of sandwiches and stayed for about fours hours! They must have been glad to get rid of us but they certainly didn't show it! The perfect way to recharge after a successful shopping trip.

We stayed at the Intercon a few weekends ago & remembered what the old tired 1980's building used to be like, but after a multi million pound investment, this property has come back into the truly 5 star market. The lobby is small by international standards & the bar area is slightly souless, but the rooms are refurbished & offer great views over Hyde Park, make sure you ask for a front room as there is an internal well, which you may have a view into if you are unlucky. The size of the rooms are small by new Hotel standards but are beautifully refurbished with all the usual 5* luxuries that you would expect, again the bathrooms are small but the clever use of mirrors give the illusion of space. If you can afford to upgrade do, because then you get the use of the Club Lounge on the 7/8th floor. Free Breakfast/drinks/afternoon tea & evening canapes are on offer. It is actually well worth the extra money for the exclusivity & you are truly away from the peasants!

I booked the Interconty Park Lane for my boyfriend and myself to spend the weekend for his bday. It was an added encouragement that at the time I worked for the company so got a hefty discount - which I know I was really lucky to get - but even so, I think I would have paid full price for how great it was!

Location: right on Hyde Park corner. Overlooking both parks. On the road that leads to Piccadilly Circus, but due to the triple strength windows, you couldn’t even hear a car horn. Great for getting to the West End and for the shops or Kensington. With my BF being a Geordie, he had never been to London, so this hotel was great for showing him all sides of it.

Hotel: Was very luxurious in the foyer area and the doormen, everyday, were so polite and was rushing to help you whether you were dripping in Armani or not. They offered us umbrellas in the Awful (!) weather that we experienced there too. I think we were upgraded on check in but if we was we wasn’t told, it is only my assumption. The room was spotless! Absolutely perfect. Massive TV and HUGE bed! Bathroom was amazingly clean with a bath and power shower. Some nice touches in the room that you don’t get everywhere, bathrobes, toiletries, tissues. There was also a really comfy lazy chair and desk
Housekeeping was very polite. All the staff seemed smiley and friends - if any department was the least friendly, it was reception! This was a surprise!
On my boyfriend’s actual birthday, we returned to our room to find a chocolate cake with a happy birthday message on there, especially from the hotel.

Concierge looked after us really well. Any question- they had the answer - very professional. They even organised us on the guest list for a club, and next morning when they saw us, asked how it was! Was really lovely they remembered us!

Price for alcohol and mini bar was sky high, but then it is 5*, it is London, but even in my estimation, £20.00 for two shots of Vodka and 1 can of coke is steep!

Out of it all, the only thing I disliked was most the other guests staying there. For instance, we left on the day that there was a huge parade for St Patricks Day and one guy, who thought just cause he was wearing shorts and sunglasses (in the awful pouring rain might I add!), could shout to high heaven at all the staff he could see that it was going to take him an hour longer to get to the airport for his flight due to the parade, and that they should have made more effort to make him aware! If you can stomach people like that, who look at anybody in last season’s fashion with their noses turned up, then please go to the Interconty.

My boyfriend and I had the most wonderful weekend, despite the rain, and it was made even more special by the way we were treated and looked after by the fabulous staff there. We would like to return and eat at Theo Randall’s one day!

All in all 5* Staff in a 5* Hotel, what everyone wants for their money!