Just returned from the hotel today!

A wonderful "little" hotel, with friendly, helpful staff, a clean, tidy room (Rm 32) aside from a few scuff marks on the walls (and a little garish wallpaper). We also found the room very warm. As we were on the 3rd floor we left the windows open while we were out to try and help cool the room (and save having the air conditioning on for long periods). However, when we returned late afternoon we found the windows had been shut.

The restaurant/bar was fine, a limited evening menu but it had things we *wanted to eat* so it wasn't a problem, it's not a major chain and we didn't expect it to serve lots of different meals. We certainly had no complaint about the quality of food or quantity. We were a little surprised at how limited the bar was - I would have expected dry Martini to be available but all they had was Rosso (which actually turned out to be very refreshing).

Our one biggest let down (and NEARLY spoilt the weekend) has nothing directly to do with the hotel itself but it is to do with the taxi firm that they obviously regularly use. We had booked to go and see The Mousetrap at the St Martin's Theatre, West Street, Cambridge Circus. On the way we got stuck behind a car that broke down at a set of lights. I guess because it was an attractive female he seemed more interested in trying to help her than get us to our destination. Despite me saying to the taxi driver TWICE the full name and address of the theatre, he took us to the Duke of York Theatre in St Martins Lane!

He had to ask us how to spell both "Cambridge" and "Circus", which his sat-nav couldn't find. In the end we had to get out and find out own way - but he still expected as to pay the £20! I flatly refused and walked away. I had my mobile so phoned the hotel to inform them immediately what had happened. The lady who took my call was very apologetic and said she would look into it.

Thankfully, my wife had a pocket A-Z with her and with a combination of that and asking in another Theatre where St Martins was, we just made in time to collect our tickets for the show!

But in spite of all of the above we were very happy with the hotel and would recommend it to others; we just would make sure we got a black cab to anywhere rather than a private hire one who seems to not know the basics of London.