My sister and I just returned from our London vacation and I have to say that our stay at the Rubens was the best part of our trip. We were there for 6 nights, and there's absolutely nothing that we could find to complain about this hotel.

The moment we arrived at the hotel we were greeted by the staff who were most helpful to us. Our luggage was taken from us and immediately taken up to our room. Our room was on the front side of the building facing the Royal Mews, lovely view, especially in the morning when the sun is rising. The shower in the bathroom was amazing! Wish I could have brought it home with me. The staff at the Rubens is the nicest, most courteous staff I have ever met. I've traveled quite a bit in the past few years, and have stayed at many hotels, and I have to say that this is the best I have ever stayed at and will definitely be returning there when I go back to London. I've already told all my friends to be sure that this is where they stay when they go and will continue to recommend this fine hotel.

This is not the cheapest London hotel but if you are prepared to pay a little more - you should have a wonderful experience.

The whole team from check in to restaurant staff were exceptionally friendly and very helpful. The rooms were delightful - such a change from the standard hotel room. Little touches like asking whether we wanted blankets or duvets make a big difference. Strawberries, mineral water and enough pillows in the room were wonderful. We were even greeted by a letter of welcome from the manager.

Nothing was too much trouble and the food in the Old Masters restaurant was excellent. A n excellent hotel and a unique place to stay!!

We were a little overwhelmed by the number of hotel choices in London and are happy to say we definitely made the right choice. Location is ideal for visiting so many of the sites and is also conveniently located to a tube stop and the sightseeing bus stop. We stayed in a king room. It was beautifully appointed and we had plenty of room (although some would probably still consider it small by U.S. standards). The shower was amazing - great water pressure. The staff are outstanding -- they fulfilled every request and made us feel at home (only there 3 days, but Dave the concierge remembered our names when we'd stop by). We also took advantage of completing the pre-arrival concierge checklist which made our stay even more special. The breakfast buffet is very good and dinner in the carvery is a treat. It was a little more expensive than the other hotels we stayed at on our trip, but it was well worth the little splurge. I would highly recommend this hotel!

stopped in lots of hotels in london, this is by far the best, great location, service and standards

rooms are excellently decorated, not the biggest but the rest of the experience makes up for this.