We stayed for 2 nights for a 10th wedding anniversary. Our children (6 and 9) came with us. Excellent location, opposite the Royal Mews. The staff were very welcoming and attentive from the moment we arrived. Flowers had been previoulsy arranged and were waiting for my wife in our room, newly refurbished and plush. The room had a large bed and a sofa- bed. We stuck one of the kids in bed with us, the sofa-bed was too small for both children - perhaps this 'family' room would be too small for older children? Breakfast was excellent - we pre-paid and got it slighlty cheaper. Comfortable lounge to relax in after sight-seeing. attentive staff here also. Ate dinner in the carvery restaurant one evening, good food - lovely dessert, but expensive for 2 adults, 2 children.
It was a surprise destination for my wife - and she loved it!

We were in London for 1 night and went to see a play at the Victoria Theater. The Rubens was walking distance from the theater and there are mnany restaurants nearby. The hotel was very nice and the staff helpful. 2 words of caution: the rooms are pretty small. They are nice but tiny. Also, as we were packing up to check out and catch our flight, the safe in-room crashed. It held our passports and my laptop. It took the staff about 45 min to find the machine that overides the safe and we very nearly missed our flight. The safe was the same type used in all hotels and so I would get your things out the night before you are leaving just to be safe.

Being fortunate in being invited to the palace[the bigger one across the road]we decided to book a hotel to match the special occasion.We did not expect too much being a city hotel which can often lack charm and a genuinely happy and efficient workforce.We were however BOWLED OVER by the entire experience....from the doorman Nathan to the general manager Mr Hendry .....all were a credit to the UK and the hotel industry.
I will not go into minutae..... but suffice to say the Queen is unlikely to invite me again....but I will definitely be booking the Rubens again.

My sister and I just returned from our London vacation and I have to say that our stay at the Rubens was the best part of our trip. We were there for 6 nights, and there's absolutely nothing that we could find to complain about this hotel.

The moment we arrived at the hotel we were greeted by the staff who were most helpful to us. Our luggage was taken from us and immediately taken up to our room. Our room was on the front side of the building facing the Royal Mews, lovely view, especially in the morning when the sun is rising. The shower in the bathroom was amazing! Wish I could have brought it home with me. The staff at the Rubens is the nicest, most courteous staff I have ever met. I've traveled quite a bit in the past few years, and have stayed at many hotels, and I have to say that this is the best I have ever stayed at and will definitely be returning there when I go back to London. I've already told all my friends to be sure that this is where they stay when they go and will continue to recommend this fine hotel.