My husband and I were so pleased with the personal attention given to our needs. The rooms were clean neat and comfortably furnished. The resturants were excellent, and we were able to experience a full English breakfast.

My Husband and I, stayed at this hotel for one night, as a Theatre break (we recommend Billy Elliot at the Victoria Palace , only a few minutes walk from the hotel) We were welcomed by the friendly staff in reception, upon our arrival. Our room was not quite ready, and so we were shown into the bar area, and given complimentary coffee. When we got to our room, we were immediately impressed by the traditional decor, mixed with modern facilities. The bed linen felt devine, I was later told that it is Egyptian cotton!! The tea/coffe making facilities in the room, is a nice convenience, and when I asked for more milk, it came to us within minutes. We also had a very informative chat with Joao, he started working for the hotel in 1977 as a Bell Boy, and is now the Deputy Head Concierge, he told us about the many changes he has seen over the years, and how different things used to be, it was very interesting. The decor throughout the hotel is very Regal with lots of atmosphere.......a real treat! The buffet breakfast was lovely, presented well, with plenty of choice and in such beautiful surroundings. The hotel is well located for sightseeing too, only minutes from Buckingham Palace etc and near to Westminster's attractions. (Try eating at the noodle noodle restaurant, along the road at no.18, the food is delicious!) We would stay at this hotel again, and recommend that others do the same!

We stayed for 2 nights for a 10th wedding anniversary. Our children (6 and 9) came with us. Excellent location, opposite the Royal Mews. The staff were very welcoming and attentive from the moment we arrived. Flowers had been previoulsy arranged and were waiting for my wife in our room, newly refurbished and plush. The room had a large bed and a sofa- bed. We stuck one of the kids in bed with us, the sofa-bed was too small for both children - perhaps this 'family' room would be too small for older children? Breakfast was excellent - we pre-paid and got it slighlty cheaper. Comfortable lounge to relax in after sight-seeing. attentive staff here also. Ate dinner in the carvery restaurant one evening, good food - lovely dessert, but expensive for 2 adults, 2 children.
It was a surprise destination for my wife - and she loved it!

We were in London for 1 night and went to see a play at the Victoria Theater. The Rubens was walking distance from the theater and there are mnany restaurants nearby. The hotel was very nice and the staff helpful. 2 words of caution: the rooms are pretty small. They are nice but tiny. Also, as we were packing up to check out and catch our flight, the safe in-room crashed. It held our passports and my laptop. It took the staff about 45 min to find the machine that overides the safe and we very nearly missed our flight. The safe was the same type used in all hotels and so I would get your things out the night before you are leaving just to be safe.