Everything about this Establishment is Ultra 1st Class.. I think even her Majesty would'nt be disappointed here. Idealy located and service exceptional booked thru Hotel Direct for a good rate. Felt like royalty for 2 days try L'arco italian Bistro 100yrds to your left yummy

Stayed here for 5 nights with 3 teenage children. Easy walk even with suitcase from Victoria Station although getting out of the station and in the right direction quite confusing. Good location for Buckingham Palace, easy walk down the Mall to Trafalgar Square and National Gallery as well as Westminster Abbey.

The room was just ok. Kind of heavy, ponderous decor, too noisy a street to open windows. Main bed comfortable, the pull out sofa was uncomfortable (even for a pull out sofa, I am not a fussy sleeper) and the cot added to the room truly bad. Nice bathroom.


Breakfast was expensive (10 pds which is about $22.50 per person for North Americans) and not very good. Orange juice tasted like it was from a can or crystal mix. "Fried" eggs are in fact dropped into about 1/2 inch of oil/grease and are essentially deep fried. Granted this is typical of British breakfasts but the whole thing was not very special for nearly $100 for the four of us.\

There is a 15 pound charge/24 hours for use of internet in your room. Again, that is $34 for North Americans. When a room is costing greater than $300/night, i think it is criminal that they should charge this amount for this service. They should be embarrassed in fact.

In summary, we found the hotel to be just ordinary and ultimately poor value for the money. London is a very expensive town for lodging but should be able to do better than this.

We come to London on holiday every August and since we discovered the Rubens we could never stay anywhere else!
The location is fantastic, the rooms are comfortable and the staff are so welcoming and friendly - it really is like a home from home for us!
Mr Hendry, the General Manger, Saiid, the bar Manager, the whole concierge team and Nathan the doorman - all of them made our stay the treat that it was - and always is! The hotel may be opposite the Royal Mews but here you get treated like royalty every day of your stay!

My husband and I were so pleased with the personal attention given to our needs. The rooms were clean neat and comfortably furnished. The resturants were excellent, and we were able to experience a full English breakfast.