great hotel, great service. good personal attention.
bar service disappointing. some rooms might need a little renovation.

We stayed here to celebrate our 10th wedding anniversary. I booked the hotel after looking on Tripadvisor and then going to the hotel website. We got to Trafalgar Sqaure and walked to the hotel. The location of it is excellent - a great base for walking around London. When we arrived at the hotel at around 1145 am we asked if they could look after our bags for us as we were a little early to check in. The girl behind the desk said that she would see if our room was ready and gave us a complimentry coffe while we waited. After a short while we were told our room was ready and that we had got an upgrade to a superior room. We went up to the room and were so pleased with how nice it was. There was everything you would expect - a flat screen tv, tea and coffee making, a minibar (we didnt use it as it was very expensive) bathrobes, slippers and an amazing bathroom with a seperate bath and shower . The bed was huge and very comfortable. We looked out over Pall Mall and the room was really light. We went down to the bar to get a drink and the bar staff were all really polite and friendly. We then went out to enjoy our day. When we got back up to the room there was a note on the desk from the manager welcoming us to the hotel and two peaches and some water - a nice touch. We didnt eat in the hotel other than breakfast which was great. The best eggs benedict I have had in a long while. The breakfast choice was huge - a bread basket brought to the table and then a choice of cooked from the buffet but also a choice of eggs, kippers and vaious other bits from the menu.
Checkout was hassel free and they looked after our bags for us for the day while we were out.
All in all this hotel was fantastic. It wasnt cheap £282 for the night however as it was a special occasion we felt it was worth every penny. I was so impressed I have cancelled my forthcoming stay at the Gatwick Hilton to stay at the Gatwick Sofitel instead. I cant recommend this hotel enough.

We stay for a two night break at least 2 or 3 times per year in London and normally around Bond St area. We stayed here as somewhere a little different and we WILL be coming back! We had a Luxury King room and it knocks the socks off many of its contenders. The service was fantastic yet discreet and the room was really spacious and fantsatically quiet. Cleanliness is always a gripe for me in any hotel but this was pretty much faultless. The bed was great and I was so pleased at how comfortable the pillows are - I am the saddo that takes her own when I travel (which is frequent) and I didn't need to this time. The Hermes toiletries were a nice touch and the free standing shower divine. If I were forced to moan I would say that there wouldn't be enough wardrobe storage space for longer than 2 or 3 nights... I still love this hotel though.

As a satisfied user of Sofitel in NYC, Chicago, and Washington, I was quite disappointed in the London branch. The hotel has an excellent location near the royal parks and is convenient to the tube. The staff is quite friendly. However problems: (1) my room was in an airshaft and received almost no sunlight (it was actually quite sunny in London during my stay). The gloom was quite depressing (2) One Aldwych and other hotels in London no longer charge for WiFi. Sofitel's charge of 15 poinds is about the highest you will pay anywhere in the world. (3) the exercise room had only one machine, no free weights, etc. Sofitel improved the exercise room in NYC and should do so here.

Bottom line: in this class of hotel there are much nicer hotels in London.