The hotel was in a great location, right in Edinburgh City centre, and I was pleased to be able to book in this location during the edinburgh festival.
The room (110) was very clean and facilities were of a good standard for the price.
On arrival I went for a shower and the fire alarm was set off in the middle of my shower. I got changed and out of the hotel as quickly as possible as would be expected.
On returning to the hotel later that evening, I was asked by the night porter if I was staying in room 110, to which I replied yes. The porter then advised me that I "must close the door when having a shower as it was MY FAULT the alarm had been set off due to the steam setting off the alarm". However there were no signs in the room advising me this was the case. In addition, when I returned to the room, i had a message, which was an email written by reception to themselves and printed off which had only the following words on the sheet "Message is " Can you close the door the bathroom door when having a shower".
No other explanation was given and after my very brief discussion with the night porter where I really felt that I was being blamed for setting the alarm off, this angered me.
If they had just said something like, "we have identified a problem with your room and would appreciate you closing the door when showering, as the fire alarm seems to be sensitive to the steam created by the shower" I would have felt fine about it, but the staff just made me feel like it was all my fault.
Not impressed, and I will not return to this hotel as they clearly have no idea how to speak to paying customers in a respectfull way.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other