I booked this hotel based on the reviews I had read and other information I obtained from the web, and I expected to have an exceptional time here, and I was expecting a 5 star hotel, particularly as this hotel was not cheap, unfortunately this was not the case.
I would like to point out that I have stayed in several different classes of hotel all over the world, and I am trying to review this hotel objectively, rather than on the basis of what I received.
The standard of the suites are without doubt 5 star, they are extremly clean, spacious, have a good standard of furnishings, and are comfortable, but unlike any other 5 star hotel I have stayed in there is no evening turn down service. Now you may think I am being picky here, but when I am paying these prices I expect a turn down service. I also expect to have an iron and ironing board, I asked reception for one, and they sent it to me, and then phoned 30 mins later to ask if I could hurry up with it as another guest needed it!
One of the things I was particularly looking forward to was breakfast, which according to the reviews was exceptional, and delivered to your room at whatever time you wanted. In reality what you do is request your breakfast to be delivered to your room in half hour intervals between7am and 10am, and when it arrives it is particularly average, and not a lot of it. People have stated that the breakfast was something special, in which case I would direct them to any Hotel Du Vin, or the Swiss-otel in Berlin
to see what good breakfasts look like.
The room also stated that tea and coffee making facilities were available, but all they had on the first 2 days were Nescafe 3 in 1, which is great if you like coffee with milk and sugar but not much use if you don't.
Please also be aware that the bar closes promptly at 11pm even if you are sat there drinking, which I have never come across in any 5 star hotel I have previously stayed in and I have never had it happen in a 4 star hotel either! The restaurant menu has quite limited choice and again the food is average, nowhere near what you would expect in a 5 star hotel.
On the plus side the hotel is well located and close to a tram stop, and the reception staff are very good and try very hard to make sure your stay is enjoyable, but please be aware that this hotel does NOT have a consierge service.
In summary the room was extremely comfortable, and I did have a good time in Prague, but the hotel did not live up to what I was expecting.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other