Stayed at this hotel for two nights - August 8-10, 2008 with my 8 year old son. Check in was a breeze. We were greeted by Leanne, who was simply delightful. Although we arrived at the hotel very early (around 9am), she suggested pre-checking us in and contacting us via my cell phone when the room was ready. We went to the restaurant for a bite to eat and not even 1/2 hour later we got the call that our room was ready! A welcome surprise. The breakfast buffet was disappointing with the crowds. I'm sure the food would have tasted better if we had a chance to eat it when it was hot. The lines were so unbearably long that by the time you got to your table (if there was one) your food was cold. We were not able to enjoy the made to order egg section, as it was extremely busy and waiting in TWO long lines was not an option with children.
We were given a room on the 15th floor which was fine, but rather dark with the lack of natural light coming in due to the the tall building right next to us which was our "view". The room itself was spacious enough. The bed was very comfortable. The carpet was rather dingy...we wore socks while in the room. The "kitchenette" was very simple. A fridge, microwave and a coffee maker. No utensils, no dishes. The room noise that was commented on by other reviewers was experienced by us too. I don't think it is the walls so much as the air vents leading right into the bedrooms! I think they finally went to sleep around 5am...we had to get up an hour later!
Ordered room service once. Pizza was great. The rest was just average.
Didn't use the pool, but took a look and it was very small.
The lobby is small, but I would choose a bigger room any day over a big lobby. The cold water offered in the lobby was welcome after a day of sightseeing. The gift shop was smaller than expected, though. The computers that were set up in the lobby for internet are a great idea. Very convenient in location and also provide printing. We never had to wait to use one.
Overall, I would say this hotel is average. Wonderfully convenient location for sightseeing, however a little overpriced and over-rated for what you get.
A three star rating for this hotel would be appropriate.











