Excellent location, clean rooms, great customer service!! We booked a room for 4 adults, 2 double beds. When we arrived, we checked in via kiosk and went up to our room. The room had a single king-sized bed. We went downstairs and it was immediately straightened out, no hassle AND with a smile! Valet parking (a PLUS!) Metro access (SUPER!) Next time, we'll stay 2 nights! COMFY beds & pillows (so much so that my sister wanted to take the pillows HOME!) We will definitely stay there again.

This is one of those hotels that "looks" great. It is all an illusion. This hotel is deplorable. The rooms were small. The staff was unfriendly, except for the concierge desk. The restaurants were overpriced with poor service and low quality food. The bars were overpriced and pretentious. The bistro bar has no clue how to pour a Guinness. The night management and desk crew were very curt and smug with us. The ATM machine in the lobby is a piece of junk, which malfunctioned and caused my checking account to be debited twice for one transaction. The hotel staff caused my credit card to be put on fraud alert because they tried making multiple charges under names other than Hyatt within minutes of each other at several hundred dollars a piece. They did this because our card was put on temporary hold due to inactivity and instead of contacting the credit card, they simply tried to make charges in varying amounts from different hotel vendors over and over, even after our card had finally been authorized - all of which raises concerns of ethics. Because of this we came home from a wedding, with the wedding party, after midnight and had been locked out of our rooms and embarrassed by the front desk, the manager and the sluggish security person who made us wait and wait and then show ID in the hallway before allowing us into our room. Several other members of the wedding party were disappointed in some way as well. The mother of the bride was given a smaller room than I had, which was the cheapest style of room available. This is without a doubt one of the worst hotels I've ever stayed in and provided me with arguably the worst hotel experience's I've ever had.

After reading the other reviews, I was a little nervous to stay at this hotel. I happen to be somewhat of a "hotel snob", if you will. However, despite staying at the Grand Hyatt during a super busy conference (all of the rooms in the hotel were sold out), I experienced nothing but excellent service. My check-in went very smoothly, I did not have to wait in line to speak to the concierge at anytime, room service was fast and the food was quite good, and any requests that I made through the front desk or housekeeping were handled efficiently and with a smile. On top of that, the Sunday brunch was fabulous! I do agree that the TV was on the small side, and the bathroom could use a fan, but other than that, I had not complaints whatsover. Yes, prices are high for things like soda from the mini-bar, but that is to be expected at any hotel. Despite other reviewers' complaints, I do not think it unusual for the hotel to charge extra for fitness center and wifi-- many hotels do that. We were in close proximity to many museums, shops, churches, restaurants. I would definitely stay here again.

Stayed for 4 nights in an interior facing king. Upon arrival the doormen were totally overwhelmed and we had to drag our bags from the kerb to the front desk right ourselves right past the bell desk where again no one offered assistance. Long line to check so I did the kiosk check in which worked out OK. Then dragged the bags to the lift ourselves. Once we got to our floor our room was on the exact parallel corner and this is a big hotel. I sent my other half to the room about half way there as the carpeted hallways are tough to drag small wheeled luggage on and I had to take a break.

One we got to the room it was fine. No safe so had to lock laptop in my suitcase. Did not matter what temp you set the thermostat at the room temp stayed the same. Bed was comfortable. Room on the small side. Wireless did not reliably work 2 of the 4 days I was there. Room would be made up late in the afternoon.

There were lines for everything. Check in, line, Concierge, line. Buffet, line. Lifts, line. Escalators, line. Taxi, line. Starbucks, line, Check out, line. These lines could be very long. Concierge was overwhelmed and I did not know if they had confirmed my return transfer or not until the night before and I gave the request to them 2 days prior. The restaurant was marginal and overpriced. Service was sketchy. The bellmen share the same lifts with the guests and I saw one literally pin a female guest to the elevator wall with the cart. They were quick to retrieve my bags at check out but there was confusion about getting the bags in the car to get to the airport. Preserved/plastic plants on the interior ledges are an odd colour and stand out.

I did go have drinks and dinner at the Park Hyatt and there is a world of difference between the Park and the Grand so if you have a chance stay at the Park. The rooms are amazing as well.

The Grand is simply a glorified people warehouse for conventioneers and should be avoided unless that is what you are here to do or to burn points.