I had been to Washington several times, but this was my first time staying for the weekend to sightsee. I chose the Grand Hyatt based on its location, website, and price. The location is absolutely perfect if you're a tourist there to see the sights. Everything is a short distance away. Cabs are readily parked outside. The Metro is right inside the hotel. They also offer valet parking (which is a bit pricey), but they park your car in a secured garage and offer in and out priveledges. In my experience, the room looked just like the hotel pictures. It looked like it was recently redone. It was nice, clean, and comfortable. I felt that the bathroom was adequate as well. I had a view of the atrium that I enjoyed. The only adjustment I would've made to the room would've been to have flat screen tv's. Everyone in my family agreed that we'd stay here again without hesitation. We had drinks at the bar, which were fine. We also ate/drank at the Starbucks in the lobby, which was also fine. We didn't have any complaints at all. It's a hotel for families as well as business travelers. I got a summer rate, which really made it a great deal.

Excellent location, clean rooms, great customer service!! We booked a room for 4 adults, 2 double beds. When we arrived, we checked in via kiosk and went up to our room. The room had a single king-sized bed. We went downstairs and it was immediately straightened out, no hassle AND with a smile! Valet parking (a PLUS!) Metro access (SUPER!) Next time, we'll stay 2 nights! COMFY beds & pillows (so much so that my sister wanted to take the pillows HOME!) We will definitely stay there again.

This is one of those hotels that "looks" great. It is all an illusion. This hotel is deplorable. The rooms were small. The staff was unfriendly, except for the concierge desk. The restaurants were overpriced with poor service and low quality food. The bars were overpriced and pretentious. The bistro bar has no clue how to pour a Guinness. The night management and desk crew were very curt and smug with us. The ATM machine in the lobby is a piece of junk, which malfunctioned and caused my checking account to be debited twice for one transaction. The hotel staff caused my credit card to be put on fraud alert because they tried making multiple charges under names other than Hyatt within minutes of each other at several hundred dollars a piece. They did this because our card was put on temporary hold due to inactivity and instead of contacting the credit card, they simply tried to make charges in varying amounts from different hotel vendors over and over, even after our card had finally been authorized - all of which raises concerns of ethics. Because of this we came home from a wedding, with the wedding party, after midnight and had been locked out of our rooms and embarrassed by the front desk, the manager and the sluggish security person who made us wait and wait and then show ID in the hallway before allowing us into our room. Several other members of the wedding party were disappointed in some way as well. The mother of the bride was given a smaller room than I had, which was the cheapest style of room available. This is without a doubt one of the worst hotels I've ever stayed in and provided me with arguably the worst hotel experience's I've ever had.

After reading the other reviews, I was a little nervous to stay at this hotel. I happen to be somewhat of a "hotel snob", if you will. However, despite staying at the Grand Hyatt during a super busy conference (all of the rooms in the hotel were sold out), I experienced nothing but excellent service. My check-in went very smoothly, I did not have to wait in line to speak to the concierge at anytime, room service was fast and the food was quite good, and any requests that I made through the front desk or housekeeping were handled efficiently and with a smile. On top of that, the Sunday brunch was fabulous! I do agree that the TV was on the small side, and the bathroom could use a fan, but other than that, I had not complaints whatsover. Yes, prices are high for things like soda from the mini-bar, but that is to be expected at any hotel. Despite other reviewers' complaints, I do not think it unusual for the hotel to charge extra for fitness center and wifi-- many hotels do that. We were in close proximity to many museums, shops, churches, restaurants. I would definitely stay here again.