I just returned from a quick overnight to Washington DC. We had booked through the Hotel Rouge website, thinking we were reserving a "Panda Package" special which included four metro tickets and some zoo souvenirs. When we arrived, no arrangements had been made for the "extras" although the rate was quite reasonable anyway. The desk supervisor suggested I contact the front office manager the following day which I did. I immediately received an email reply explaining that the reservation hadn't registered as a Panda package on their computer but that since my expectations hadn't been met, he was processing a generous credit to my Visa card.

I have stayed at several Kimpton hotels (as a matter of fact I just booked a stay at the Alexis in Seattle) and usually have good experiences. They're clean and the beds are typically very comfortable. The Hotel Rouge has an evening wine reception, which we unfortunately missed, and a pizza and bloody mary late morning snack (at least on Saturdays). The morning coffee in the lounge was excellent. I also respect their desire to help the environment. If they all have customer service like the Hotel Rouge, I'll continue to book with Kimpton.

Had read some of the reviews here at tripadvisor before arriving in DC so decided this would be the 1st hotel we checked out.
Had a bit of trouble finding it (new to driving the circle) but once discovered, put our car on a sidestreet and walked over.
Rates we had seen online were less than offered at the desk, especially the 2nd night. The staff mentioned that they themselves could not change the rates however offered the house phone for me to call the reservations center. The rep was able to secure the same price for both nights (slightly more than online however with free weekend parking on the streets we had arleady saved $60 in Valet fees) and we were in.
The room was huge, the desk a perfect size, the bed comfortable, the towels soft, the red theme perfect.
Complimentary beverages in the lobby on our way out was nice, getting a chance to meet other travellers.
Location close to the White House, ok distance from the Metro, the neighbourhood safe. Groceries and/or restaurants not far.
Would stay again.

Safe location with beautiful lawns and gardens to and from the metro station. Busy traffic, like all of DC. We felt very safe walking day or night. Hotel very clean, nice staff, very attentive. Decorated bright and retro. Small cafe on site convenient for quick b'fast. Afternoon complimentary wine or Red stripe beer. Room large on 1st floor looking at a wall but price paid couldn't complain. The room was clean, bed comfortable bathroom clean good shower. Housekeeping did great job. Only complaint A/C worked so so but I like to sleep cold. Overall would stay again.

Some pluses and some minuses here. First off I was here half for business and half for fun.
First of all the room had a very nice sized desk along one of the walls that even had an empty outlet strip on it, so I could plug all my electronics in and that was VERY nice. The bed was firm, but I like firm, and the sheets felt brand new.
I had one of the narrower rooms, they alternate long and narrower or shorter and wider. You want the narrow/long way. It's not narrow, but normal sized, the wider rooms are more squarish and bizarrely shaped. So bottom line the TV was fine for me, 32" Sony Trinitron tube TV.
Negatives --
location - too far from the subway, and in the middle of an office district so it's DEAD at night and far from stuff.
drapes -- sounds bizarre but the drapes slide in quarters so it's impossible to close them completely and light will come into your room at sunup making it hard to sleep
Ac/Heat -- old fashioned A/C in the wall unit, but it works ok to be fair
bathroom - was small but I found it to be fairly practical with a lot of shelves for my stuff
Largest minibar I've EVER seen in all my travels around the world. Really quite bizarrely large!! But that's also because you're nowhere near a drugstore or anything else at this location.

I'm fine with all of this because I paid like $120 per night for my stay and for that rate it was a very good deal in my opinion. But I wouldn't pay $300+ to stay here.